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1. Please describe the challenges face by HCOs in the recent past and into the next decade. As a second part of this question, what are some of the opportunities that come with those challenges?
2. Discuss at least two of the primary individuals described in the text credited with developing approaches to quality improvement, and compare and contrast their approaches.
3. The text describes a number of concerns related to value-based purchasing. Please describe those issues. As a second part of this question, describe Pay-for-Performance and how it might place an unfair burden on providers.
4. Please describe and discuss how the Balanced Scorecard informs Strategic Management. How do we know if a Balanced Scorecard is effective?
5. Who should be involved as members of a Project Management team, key stakeholders, and project sponsors for a clinical project in a physician’s office? In a hospital? Provide support for your selections.
6. Please list and describe in some depth at least three tools described in the text to help us solve problems in HCOs.
7. Define and contrast the works of Deming, Juran, Shewart and Donabedian. What affect did these pioneers have on performance improvement in health care?