Allied Health Assistance: Organisation Requirements

Work effectively with culturally diverse clients and co-workers
Part A: Reflect cultural awareness in work practice
WORD LIMITS: The word limits are, approximate only, 300-500 words. You may write more or less depending upon how much information you feel is required. As a guide, 300 words equates to approximately 1 page of writing.
Require Harvard Reference style (in text and reference list)
Complete the questions and activities below.

  1. Australia is a product of a unique blend of established traditions and new influences. Give examples of how the Australian society has changed over time. Consider the types of food, traditions, cultural diversity, and technology.
  2. Australia is a society with people living in different cultures, with these cultures having their own ways of living life and doing things. An example is that traditional Aboriginal cultures in mid Northern territory are quite different to the city culture of a capital city. Identify two (2) other cultures within Australia that are quite different from one another, and explain their differences.
  3. A person may come from a cultural background but not hold all of the same beliefs or customs as others from that background. An example is that a family may raise their children in the Christian faith, but the children may not hold this same belief themselves, and may as adults live a life that does not uphold any of the traditional Christian values. Identify another two (2) examples of how a person can be brought up in a particular culture, but not hold all of the same beliefs or customs.
  4. Answer the three questions below regarding cultural needs and how you meet them in a workplace.
  5. What is a possible cultural need of a client or coworker?
  6. How could you meet this need in a day respite facility?
  7. What might occur if this need goes unmet?


  1. Read the scenarios below and for each, identify (A) the issue that is occurring in the scenario, and (B) a potential way of managing the issue.


  1. A Muslim man only wants to eat halal meat, however there is no butcher selling this kind of meat in the local area.
  2. Two female clients who share a home and are in a romantic relationship with each other, tell their families that they are only room-mates and friends. When their families come to visit, the two women ask support staff to lie about the true nature of the relationship.
  3. A woman of Chinese descent wants to eat traditional Chinese food, so staff cook her 2-Minute Noodles (All noodles are the same, aren’t they?). The client does not eat it.
  4. The client is from a Hungarian background. The staff member decides to cater to this cultural need by cooking traditional Hungarian food. The client does not eat it, saying that he has never liked traditional Hungarian food.


Part B: Accept cultural diversity as a basis for effective work place and professional relationships
Complete the questions and activities below.

  1. Read the case study below and answer the questions related to it.

Case Study:

Ife is from an African background in which a cultural practice is that you pay respect to people in authority by not looking them in the eye and not speaking back to the person. In the workplace, she is being supervised by Julie. Julie will ask Ife to do something. Ife will not look at Julie, will not respond to the conversation, and after Julie finishes speaking, Ife just walks away and does the task. Julie has not come across this social behaviour before and is not sure what it means. She is frustrated with the situation and asks her supervisor about it. The supervisor lets Julie know about the cultural background of Ife and why she behaves as she does. Julie does some further research on Ife’s cultural background to understand her better. Now Julie has a good understanding of Ife and feels she can work with her better and be less frustrated. Julie makes an effort to speak with Ife in a manner that is sensitive to her cultural needs.


  1. Identify the appropriate actions that Julie took in the scenario above to resolve the cultural conflict with her colleague.
  2. Create another scenario like the one above, in which a cultural conflict arises between staff members, and it is resolved in a sensitive manner.


  1. Research three (3) resources / services in the community that can be used to assist a person with their cultural need. Identify the resources and state what they do.


  1. Identify three (3)resources within a community health centre that can assist a client with their cultural needs. Identify the resources and state what they do.


  1. Read the case study and then answer the questions related to it.

Case Study:

You are part of the team arranging for an Italian family to receive in-home disability services for respite services for their daughter who has a profound intellectual disability. Each time you meet with the family; the mother, father and their two adult sons, talk over the top of each other the whole time they are with you. The family seem to be extremely angry with one another, and speak mostly in Italian. Your office becomes very crowded and noisy, and you usually don’t know what is being said or who you should be listening to.


  1. Identify the way you could communicate with the family in order to communicate in the most effective way possible, showing respect for the cultural diversity, and developing positive relationships.
  2. Identify the benefit in this situation of hiring a language interpreter.
  3. Would you also make use in this situation of a cultural interpreter? Explain your answer.


  1. Read the case study and then answer the questions related to it.

Case Study:

James is a young man who drives the bus which picks up people from their homes and takes them to a rehabilitation group program. The people he picks up are a mix of people from different backgrounds. James generally gets along well with the people he picks up, but does have difficulty getting along with two women.
Marianna, is from a strict Muslim background, in which women do not socialise with men who they are not related to. James likes to have a chat, and will start a conversation to speak to Marianna. Marianna tries to avoid the conversation and ignore James, but sometimes gets up and moves places on the bus to avoid him. Marianna has recently complained to the support staff about James, saying that she does not want to speak to him. James does not understand what he has done to upset Marianna, as he tries hard to be friendly to all the people he picks up in the bus. After the complaint, James tries even harder to be friendly and talkative to Marianna, in order to not have her be upset with him.
James also has difficulty getting along with Mrs Patrick. Mrs Patrick originally comes from England from a wealthy family. She uses a walking stick, but can manage to get up stairs independently. When getting on the bus, she is offended by James as he does not take her by the arm and lead her up the stairs. He also calls her Betty, instead of Mrs Patrick. Mrs Patrick sees these behaviours as signs of disrespect from a younger person to a senior person. James on the other hand feels that since Betty can get up the stairs independently, she should do so, and that Betty is just a person like the rest of us, and should be called by her first name.


  1. James has not considered the impact of his own cultural beliefs and background when dealing with both Marianna and Mrs Patrick. What has been the negative effect of this for the two women?
  2. If James was being sensitive to culture as a factor in his relationship with the two women, how might he have resolved the issues better?
  3. Identify the people, both internal to the organisation and external, who may be able to support James in understanding and dealing with these issues