Associate Level Material

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Associate Level Material
Working With Teams
 
Employees from the billing department are not receiving the accurate codes and information needed for data entry, slowing production and payment for the doctor. As head of the billing department, you have been delegated to lead a problem-solving team to resolve this issue.
 
Select and complete one of the following assignments:

Option 1: Team Plan Report

 
For this option, you must prepare a team plan report to inform your manager of how you will approach the problem.
 
Write a 700- to 1,050-word team plan report and answer the following questions:
 

  • What combination of communication skills do you need on your team? Why?
  • How will you organize and structure your team?
  • What types of conflict may occur in your team? How will you define team roles or functions to avoid conflict?
  • How will your team solve problems? Describe the problem-solving steps.
  • How will you promote effective teamwork to solve the billing problem?

Option 2: Welcome Meeting

 
For this option, you must prepare information to share with your new team, describing how they were chosen, how the team will function, and your plan for solving the problem.
 
Write a 700- to 1,050-word welcome meeting paper and answer the following questions:
 

  • What combination of communication skills do you need on your team? Why?
  • How will you organize and structure your team?
  • What types of conflict may occur in your team? How will you define team roles or functions to avoid conflict?
  • How will your team solve problems? Describe the problem-solving steps.
  • How will you promote effective teamwork to solve the billing problem?

 

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