Our academic experts are ready and waiting to assist with any writing project you may have. From simple essay plans, through to full dissertations, you can guarantee we have a service perfectly matched to your needs.
GET A 40% DISCOUNT ON YOU FIRST ORDER
BUS 3050 – Bad News Message
Scenario We R Costumes, the world’s largest online costume and accessories retailer, is proud of its extensive stock of costumes, its liberal return policy, and its many satisfied customers. But one day an e-mail arrived with a request that went beyond the company’s ability to deliver. The customer said that he had ordered the Gorilla Blinky Eye With Chest costume. This popular gorilla costume comes with a unique gorilla mask, attractive suit with rubber chest, foot covers, and hands. The customer complained that the gorilla costume did not arrive until two days after his Halloween party. He planned an elaborate party with a gorilla theme, and he was extremely unhappy that he did not have his costume. He asks We R Costumes to reimburse $300 that he spent on theme-related decorations, which he says were useless when he failed to receive his costume. As a customer-service representative, you checked his order and found that it was not received until five days before Halloween, the busiest time of the year for your company. The order was filled the next day, but standard shipping requires three to six business days for delivery. The customer did not order express or premium delivery; his shipping option was marked “Standard.” You showed the e-mail to the owner, Ms. Jones, who said that this request was ludicrous. However, she wanted to retain the customer’s goodwill. Obviously, We R Costumes was not going to pay out $300 for late delivery of a costume. But Ms. Jones suggested that the company would allow the customer to return the costume (in its original packaging). In addition, We R Costumes would send a digital coupon for $20 off the next costume purchase.
Task Ms. Jones asks you to write an e-mail that retains the goodwill of this customer. Address your email to Christopher King.
Assessment: Textbook, page 94: Rubric for Evaluating Writing
Note: While it is necessary to give some details of the case, Do NOT copy case language. The written assignment is worth 75 points (categorized under Other Writing Assignments).