CASE 60
Simone’s First Assignment
Laura M. Fricker
Recently, Simone joined the H
CASE 60
Simone’s First Assignment
Laura M. Fricker
Recently, Simone joined the Human Resources (HR) department at ABC University Hospital. She was excited to begin her new position helping managers with workforce planning. Her first assignment seemed easy: the director of finance requested her help to evaluate an opening in his staff created by a recent termination. The finance department was plagued with near constant turnover, and the annual engagement survey taken by employees ranked the director among the lowest leaders in the organization. Further, the director often complained to the leaders of HR that his office was the busiest in the organization, but he would not hire a manager to assist in everyday tasks.
Simone pulled together the job description and the salary range, and called the director to discuss the details of the job. The director stated the open position was a challenging one, so he would only accept the most qualified applicants to review. He had no interest in “training up” anyone and expected the new person would “hit the ground running.” The job description included language surrounding degree and experience requirements, with the best consideration candidate possessing a Master’s degree plus five years’ work history with similar responsibilities. Experience could be exchanged for education, with two years’ experience substituting for every one year of education.
After working with the director, Simone met with her partnered recruiter to discuss options. “I don’t think I can present just anyone to him. The candidate has to be really experienced!” The recruiter posted the position, and one week later presented three candidates to Simone. Simone reviewed the resumes, and felt that all of the applicants had a background that fit the job description.
Candidate A was relocating to the area after 11 years working in a similar position. She had her Associate’s degree, interviewed well on the phone, and her experience was excellent.
Candidate B was an internal candidate, with a newly earned Master’s degree with nearly five years, similar experience, and a long work history. He had worked his way up through the housekeeping service. He put himself through school and landed a position working in the president’s office.
Candidate C presented with 20 years’ experience in a similar role. She was looking for a new position after the department where she was working was dissolved during a hospital merger. She had excellent references, but did not have a degree.
Simone was pleased with her choices, and sent the resumes and contact information to the director. The director responded by email over the next week with “not a good fit” and “not sure would work out here” and “not a good match.” Confused, she called the director to a meeting to further discuss the job description.
“What did I miss,” she thought as she waited for the director to respond to her meeting invite. “I hope I haven’t failed my first assignment!” Before he could respond to her invite, she decided to visit him in person, as the office was only a couple of buildings away, across the hospital campus.
After finding the building and office address, Simone nervously rode the elevator up to the fifth floor. As she stepped off the elevator, Simone approached the receptionist, a pretty blonde.
“Hello. My name is Simone, and I work in HR. I am wondering if the director would have a few minutes to speak to me regarding his job opening?”
Just as she finished her sentence, the director walked through the reception area surrounded by four of his account managers. All were dressed in white shirts and dark ties. Simone looked further into the office, and she spied several cubicles, all occupied by younger versions of the director. Every cubicle was occupied by clean cut, light skinned men who wore white shirts and dark ties.
Simone frowned. “This is going to be tougher assignment that I thought. There is a lot more going on here than a job opening!”
TIP: When reviewing your case study summarize key areas to that should be addressed. Keep in mind the expectation of regulatory bodies to ensure compliance of appropriate care planning.
Instructions
In this activity you will complete an analysis of the identified case study. Your analysis should include a discussion of the issues in the case which detail the contributory factors and the impact should the issue go unaddressed. In addition please address the following:
Identify the issue
Identify the relevant parties
Review policies and procedure and regulations that may impact your decision
Conduct additional research to support your decision making.
Provide a description on how you arrived at your recommended solution.
Discuss one to two ways to minimize future occurrences, including how you would measure the effectiveness of solution.
TIP: An analysis is supported by research of your identified problem using trade journals and peer reviewed articles.
Requirements:
(1) page paper plus (1) title page and reference page
Format your paper using APA style
Include (2) scholarly references used as in-text citations to support your writing (these should be under 5 years old)
