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Communication plays an important role in both our personal and professional lives. Miscommunication can be stressful and costly. A recent study found that 83% of employees have witnessed their colleagues say something that has had a catastrophic impact on their careers and/or reputations. To attempt to recover from miscommunication, it is best to acknowledge how others feel, admit when you’ve made a mistake, and express sincere regret.
For this week’s challenge, we’re going to ask you to consider a time when you miscommunicated.
(As usual) Responses should be either the Challenge Prompt (listed below) OR you can respond by selecting one of the “Skill Building Exercises” from the textbook located at the end of the chapter(s). Be sure to select one from this week’s readings.
Again, consider a time you miscommunicated something to someone. Complete your challenge write-up by answering the challenge prompt (noted below) with an organized, well-written response rather than simply just answering the questions. Be sure your response is thorough and connects to the learning materials for this week.
Describe the situation/context? Describe the relationship BEFORE the miscommunication occurred?
Describe what was said? What had you meant to say?
Describe what happened after the miscommunication? How did the other person respond? What did you do/say?
What is your relationship like now? In other words, how, if at all, did the miscommunication affect your relationship? Were there consequences from this miscommunication?