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- Critically evaluate how you applied your theoretical (social work theory) and conceptual knowledge, understanding and skills. Draw on reference to relevant literature, theories, codes of practice and values (personal and professional) to support the critical evaluation. This should include a relevant journal article or a piece of research and books. Provide a bibliography of all source used at the end of the reflective write up. (400 words)
- Critical reflection and professional development using the 9 domains of the PCF. (Professionalism; Values and ethics; Diversity; Rights, justice and economic wellbeing; Knowledge; Critical reflection and analysis; Intervention and skills; Contexts and organisations and Professional leadership. Consider each two or three relevant domains (300 words) https://www.basw.co.uk/pcf/capabilities/?level=10&domain=6#start
- Comments and reflections on the verbal and written feedback given
Do not list or write down the feedback you received. Give a critical reflection on the feedback. (300 words).
Feedback received from the role play:
- You showed attentive listening skill at times but at other times you were looking away or smiling.
- Respectful asking to take off shoes. (I did this due to research on her cultural background.
- You really struggled to show enough empathy plus support in the disclosure around domestic violent and you struggled to stay with this topic. (my experience of been a victim of domestic violent may have contributed to this if you wish to used this)
Actor/Service user role play
Mrs Begum was distraught at the 18-month health check of Iqbal. She spoke about problems she is having with housing (damp, heating and rent arrears). She is also struggling to feed the children and manage the twin’s behaviour. Mr Hussain works long hours and often comes home late. When Mrs Begum tries to discipline the twins, they respond saying, ‘You are not our mother, why should we listen to you’. The twins are quiet and well behaved when their father is at home. The health worker noticed bruising on Mrs Begum’s left cheek; when she asked Mrs Begum about this, she was vague in the explanation is offered. The health worker felt that Mrs Begum was isolated and does not have much support from family or friends. The referral was made by the health visitor who is concerned about Mrs Begum ‘s housing situation, her mood, emotional well-being and ability to cope.
Your task: You have been asked as the social worker on duty to interview Mrs Begum; you are required to gather information, assess the situation and feedback to the manager.
|Critically evaluate how you intervened
My main aim of conducting the interview was to explore as much information as possible. I also aimed at developing good relationship with Mrs. Bangul and also gain her confidence. According Compton et al, (2005) first impressions have lasting impacts on a relationship. The interview lasted for 10 minutes and the first few minutes was spent on introducing myself and the organisation that I work for coupled with explaining my role to mrs Bangul. I explained the purpose of the interview to make clear she understood the reason for me conducting the interview as this may lead to the client having different expectations from the meeting (Compton et al, 2005). I then informed her about confidentiality and made sure she understood what it meant. I was also culturally sensitive as mrs bangul is from Asia Bangladish so as not to misinterpret her responses and body language. During the interview, I asked questions about her housing problem and the impact it has on her. I also explored the family financial situation including the heating system and food supply. I asked question about how she is coping with her child and most especially the behaviour of her step daughters. I also explored on the family support network as well as social benefits entitlement. I raised safeguarding concern as I observed mrs. Bungal has what appears to be bruises on her face which I question. I explored more to find out if the couple has been in fight recently. She mentioned that she has been previous be hit by her husband but that the bruise on her face is as a result of fall to the ground. She also mentioned that she does want her husband to know about the meeting and I did not explored more to know the reason.
I paraphrased many of her responses to make sure I was not misinterpreting she was saying and also to assure her that I was actually listening to what she was saying.
Most of the questions I asked were open ended questions such as asking her she felt with the behaviour of her step daughter. What does she want my agency to support her with. During the interview I also made a few encouraging noises to try and encourage the client to talk more without disrupting her.