Discussion Post of Minitrex Case Study

Need a Discussion Post of Minitrex Case Study in APA format with 4 citations and 4 references in 500-700 words with no plagarism
Discuss, comment, and reply.  Original posts and participation graded.
Explain how his is possible for someone at Minitrex to call a customer and not know (a) that this is a customers and (b) that this is the third time this week that they had been called?
Outline the steps that Bettman must take in order to implement CRM at Minitrex.  In your plan be sure to include people, processes, and technology.

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