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Each student is required to complete a descriptive research report, in APA format, which communicates an understanding of the “Techniques for Exceeding Customer’s Expectations’as it relates to the fire service. Read Chapter 2of the book Customer Service a Practical Approach, review the additional artifacts provided, conduct supplemental research as you deem appropriate.
Address the following items in your work:
Identify the 6 “Techniques for Exceeding Customers’Expectations”
Discuss how each of these elements relates to the fire service.
Provide examples for each of the 6 techniques.