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. Define quality as it applies to health programs and projects. Distinguish between content quality, delivery and service quality.
2. In your own words, discuss Donabedian’s approach to measuring quality.
3. List and describe the three principles that underpin a total quality approach to managing quality in health programs and projects.
Be sure to cite your sources of information (even if you use the textbook)-using the APA format. Points will be deducted if APA is not followed.