Instructions There are two papers in this research project. Both research papers

Instructions
There are two papers in this research project. Both research papers

Instructions
There are two papers in this research project. Both research papers are required.
Paper 1: Veterinary Computer Software
Goals
-Identify the various types of veterinary software programs that are available.
-Explain the use and benefits of veterinary software programs in practice.
-Report the pros and cons of different programs.
-Categorize and examine the features of various programs.
-Evaluate your research to determine which programs may provide the best service in a veterinary practice.
Instructions
Many veterinary clinics and hospitals rely heavily on computers for day-to-day operations. Computer software companies are constantly developing and upgrading programs for use in veterinary medicine.
Imagine you’re the head veterinary technician working in a multidoctor veterinary practice. The practice owner is considering upgrading the outdated invoicing software and paper medical records, wanting to replace them with veterinary management software that can perform a wide variety of management functions.
The practice owner wants each member of the veterinary team to gather information on two different brands of veterinary management software. Each team member will compile his or her information into a written report, which will be given to the practice owner and practice manager to help them make their decision.
As the head technician, you’re given the first choice on which software brands to research. Select two different brands of veterinary management software. Research each software brand, paying attention to the items in the following list, and then write a research paper that compares and contrasts the two software brands, including (but not limiting your writing to) the following information:
Name the two brands of software that you’ve chosen, and give a brief descriiption of each of them.
Include information about the companies that make the software.
What are some benefits for a practice using a software program?
List office features and functions, as well as pros and cons of each software package—what does each program do, or not do?
How are technical support issues handled?
How is loss of data prevented in each type of program?
Is this a cloud- or server-based program? What hardware or software might be required?
Is training provided? In what ways?
Are laboratory and imaging results imported? Provide details on those that are compatible with the software program being discussed.
Paper 2: Interpersonal Communication
As a veterinary technician, you’ll be inundated with questions every day. These questions come from clients and coworkers. To handle these questions, it’s important that you be both a good listener and a good communicator.
Goals
-List and define the four elements of communication.
-Identify the methods for effectively communicating with others.
-Apply knowledge of proper communication methods to client and colleague interactions in a veterinary practice.
-Determine the importance of using and observing verbal and nonverbal communication.
-Prepare yourself to work with clients and coworkers as part of the patient care team.
-Establish adequate communication skills for use in a veterinary setting.
Instructions
Describe techniques for being a good listener. What can you do to clarify what a client or coworker is saying to you? Also, describe some ways you can communicate clearly so a client or coworker will not only listen to you but fully understand what you’re saying.
Be sure to include the following:
-Body language
-Nonverbal communication/gestures (including possible cultural differences that might arise)
-Paraphrasing
-Eye contact
-Discrimination and prejudices
-Patient records/handouts and brochures
-Any other pertinent information you deem important
Next, provide at least two specific scenarios that relate to dealing with others in a hospital setting, and how and why you might use the previously mentioned techniques in these scenarios. Be sure to include multiple examples from the list above. Describe how those techniques would be used in your scenarios. These examples may include conflict with a coworker, conflict with an employee, dealing with a difficult client, or having an emotional conversation with a client.
Each paper should be easy to read with appropriate font, double spacing, and correct spelling, grammar, and sentence and paragraph structure. You should use proper APA format for your reference page and in-text citations.
The recommended length is 2–4 pages per paper, excluding title and reference pages.
Each research paper should include at least three references. The information must be supported by trusted veterinary medical publications and websites.
Paper 1: Student thoroughly and accurately identifies and explains all topics or questions in maximum detail.
-Two brands of software
-Company information/history
-Benefits of using a software program
-Features and functions of the software
-Technical support
-Data backup
-Cloud or server-based, and hardware or software needed
-Training
-Lab and imaging results
-Compares and contrasts the different software including pros/cons.
Paper 2: Student thoroughly and accurately identifies and explains all topics or questions in maximum detail.
-Techniques for being a good listener
-Body language
-Nonverbal communication/gestures (including possible cultural differences that might arise)
-Paraphrasing
-Eye contact
-Discrimination and prejudices
-Patient records/handouts and brochures
-Scenario 1
-Scenario 2
Written: Logical flow of explanations using correct formatting, citations, grammar, and spelling

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