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Introduce the problem
II. Create an overall process diagram for what occurred with Carla.
III. Discuss went wrong during the care of Carla.
IV. Create a new list of rules for the system to improve care in the future.
A. As you create this new list of rules, describe why these are the best systematic rules and incorporate research from your textbook to explain why.
B. Identify at least one process in Carla’s case that, if improved, could have moved Carla’s care closer to the ideal.
C. For each of the processes you identify, create an aim statement for improvement.