It is crucial that we, as healthcare workers, understand the needs, expectations, and behaviors of a multicultural patient population.

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DISCUSSION BOARD
Customer satisfaction has a big impact on changes that we make in healthcare and providing exceptional customer service. Explore the different ways that organizations measure customer service. Explain what you found and include links to the information. Once you have found that information, explore some ways that organizations are using this information to improve customer service. What resources are available? Give specific examples of what you found.
ASSIGNMENT
It is crucial that we, as healthcare workers, understand the needs, expectations, and behaviors of a multicultural patient population.
Select a culture other than your own to research.  You will be looking at various views in relation to healthcare in their culture.  Please view the grading criteria for direction on topics that should be included in this paper as well as the criteria that will be used in grading the paper.  Please make sure to address ALL items in the grading criteria to receive all the points for this paper.
A good resource to utilize for this assignment is ethnomed.org

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