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Apply the concepts and theories outlined in these chapters to do this real life case study. Either acting as a consultant to the Supervisor–what problems do you face? What issues have you identified? What are your solutions? Clearly identify all the key problems and issues. Base your discussion of the case on what you have learned from the text. So if describing a leadership style do not just state something general such as, “strong leader” but use a strategy or method described in the text. i.e. participative, coaching etc. In fact, use direct quotes from the text to expand and substantiate your discussion. Use essay form remembering that folks do not have time to read . So your challenge is to provide an overview, background of the problem–case–as well as the key issues and key solutions in a concise, focused well written and well organized paper.
CASE STUDY ONE
LEADERSHILP AND MOTIVATION
The Chief Financial Officer (CFO) of the ABC Hospital, a 400 bed inner city hospital has
hired you as the new Supervisor of the Out-Patient Registration Department replacing the
Supervisor who retired after 15 years. The CFO gave you a copy of a study conducted by
an outside consulting company that found 1. The registrars are taking an average of 25
minutes to register a patient when the industry standard is 15 minutes per face to face
registration 2. The registrars are experienced and competent and 3. The registrars have
The CFO has not given you any other information on the Department. You have not been
formally introduced to the staff and you have learned that there was no formal notice
sent around advising of your position as Supervisor. Your previous experience as the
Supervisor of an out-patient registration department was in a small 200 bed community
The CFO has asked you to increase the productivity of the registrars with the goal of
achieving the industry standard for registering a patient.
IN A TWO PAGE TYPED DOUBLE SPACED WRITTEN REPORT COMPLETE THIS ASSIGNMENT:
1. IDENTIFY THE KEY PROBLEMS/ISSUES.
2. WHAT STEPS DO YOU NEED TO TAKE TO ACCOMPLISH THIS GOAL.
3. WHAT LEADERSHIP STYLE WILL YOU USE AND WHY?
4. WHAT MOTIVATION STRATEGIES WILL YOU USE AND WHY?