M3D1 AND M3D2 CLASSMATE RESPONSES

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There are two assignments here:
Please complete discussion post responses to M3D1 assignment and M3D2 assignment that has four classmate’s original discussion posts. Please choose two of the four posts from one of the follow classmates from each assignment to respond to. Ensure you start with their name in the first sentence so I am aware whom you are responding too.
Each response to a peer should be (at least) approximately 100 words in length and should contribute to the discussion in progress. All responses to classmates should be substantive. That is, they should go beyond simple agreement or disagreement with classmates’ posts as well as providing questions to further discussions. Also, be sure that your responses are respectful, substantive, and consistent with the expectations for discussion. Please be sure to have it in APA format providing at least one reference along with each classmate post you have chosen. Also please provide answers to professors question under each assignment as well.
Attached is a file with more detailed instructions including classmates post and
M3D1 AND M3D2 ASSIGNMENTS INFO:
GENERAL INFORMATION AND INSTRUCTIONS:
Please note there are two separate assignments that need to be completed but instructions for both are the same.
Below will be M3D1 assignment AND M3D2 assignment that has four classmate’s original discussion posts. Please choose two of the four posts from one of the follow classmates from each assignment to respond to. Ensure you start with their name in the first sentence so I am aware whom you are responding too.
Each response to a peer should be (at least) approximately 100 words in length and should contribute to the discussion in progress. All responses to classmates should be substantive. That is, they should go beyond simple agreement or disagreement with classmates’ posts as well as providing questions for further discussion to each post chosen. Also, be sure that your responses are respectful, substantive, and consistent with the expectations for discussion. Please be sure to have it in APA format providing at least one reference along with each classmate post you have chosen.
 
 
M3D1: Culture and Communication
 
Classmate #1:
JOHN METZGER

  • What barriers were in place? What could have been done to avoid the misunderstanding? Make sure to cite your research source.

One such incident took place while I was overseas teaching English in Taiwan. I didn’t realize it at the time that when someone had a misfortune, I would say the standard American response “Oh, I’m so sorry”. However this was confusing to some Taiwanese there, as they thought my response meant I was taking blame for the actions that occurred to bring them such misfortune.
Finally, after about a year and me going around saying I’m sorry to everyone and everyone telling me it wasn’t my fault, one person asked me why I was taking the blame for their problem when it wasn’t my fault. I then realized that they were taking the words themselves literally because the expression was used solely for that purpose. I then would respond in Chinese to better address my feelings so that this issue would not reoccur.

  • Do you agree with Deborah Tannen that men and women tend to have different communication styles? Explain your answer giving an example.

I have witnessed this in my family (have 5 brothers and sisters). Men and women truly do have differences, but it is very minute in that unless you are specifically looking for it, you won’t find it at all.
One example I can give is when we would have parties at my family home, the men and women would slowly converge to two different rooms, the women typically to the lounge area and the men to the dining room. While the women would be talking all at once and interacting with each other in a closer way, the men would be standing and only one would be talking at a time, or if in some separate groups, but only one guy would talk during that time too.

  • You have decided to interview a young high school graduate who has applied for an entry level position at your organization. He is obviously from a recently immigrated family. You were impressed by his resume. However, when you are told he is waiting in Reception and you go to meet him, you find he is accompanied by his mother, his father and his two sisters. How do you respond to this? Does the fact that his family has accompanied him to the interview affect your opinion of him, if so, how?

 
I would find it a bit surprising that his family accompanied him. If there were said policies that only the employee may sit in during the interview and he brought his family, I would ask them to kindly sit outside and wait until the interview was completed. The fact that his family accompanied him shows that he is getting a job at a company even though he recently immigrated. This would be an honour for the family and they would want to be right there to watch him succeed. That would be understandable.
Resources:
Bucher, R. D. (2010). Diversity Consciousness, Opening Our Minds to People, Cultures, and Opportunities (3rd ed.). Upper Saddle River, NJ: Pearson Education, Inc.
 
Classmate #2:
SAMANTHA A DISANTO KAHLER

  • What barriers were in place? What could have been done to avoid the misunderstanding? Make sure to cite your research source.
  • Do you agree with Deborah Tannen that men and women tend to have different communication styles? Explain your answer giving an example.
  • You have decided to interview a young high school graduate who has applied for an entry level position at your organization. He is obviously from a recently immigrated family. You were impressed by his resume. However, when you are told he is waiting in Reception and you go to meet him, you find he is accompanied by his mother, his father and his two sisters. How do you respond to this? Does the fact that his family has accompanied him to the interview affect your opinion of him, if so, how?

An example of miscommunication based on a cultural misunderstanding that I found was Chinese students who came to the U.S. were given cold meals such as sandwiches and salads. In our culture it is normal to have a cold meal. We enjoy eating cereal, sandwiches and salads. In Chinese cultural most of their meals are served hot. For example for a meal they will have a soup, vegetables, a starchy carbohydrate and a meat. (“Three Common Cultural Misunderstandings”, 2017) The students thought that they were being punished. They thought that their host families did not care about them. Some barriers that were in place could have been a language barrier. The host student’s may not speak English or whatever language their host parents may speak so they may not be able to communicate that they do care about them, and that in our culture this is a regular meal for us. Communication is very important and if you are unable to communicate things may be misinterpreted and taken the wrong way.
I do believe that men and women may talk differently to a certain extent. There are some of the things that I agree on. I do feel like women tend to be more apologetic when expressing their concern about something. I feel that I often catch myself saying “I’m sorry” more often than not. I do not agree that all men tend to be more direct and to the point than some women.  For example, I have two female supervisors and one male supervisor. I feel that my female supervisors are much more direct when giving me an assignment and telling me that it needs to be done. My male supervisor on the other hand will approach me and say things like “Hey if you happen to have any free time could you do this report by 5?” I feel that today men and women are equally as judged for what they say and how they look. I feel that we leave in such a materialistic world today that everyone is constantly judging people by the way they’re dressed or how they look.
His family accompanying him to his interview would not affect my opinion of him. Him and his family could have a close relationship. It could be part of his culture that his family comes to show their support when he goes for interviews. You never know someones situation or their background. I know that I’ve personally brought my mother along to interviews with me. She gives me pep talks before I go in, and she keeps me in a positive state of mind.
 
Three Common Cultural Misunderstandings. (2017, May 01). Retrieved March 22, 2018, from https://www.thecambridgenetwork.com/3-cultural-misunderstandings/ (Links to an external site.)Links to an external site.
Bucher, R. D., & Bucher, P. L. (2010). Diversity consciousness: Opening our minds to people, cultures, and opportunities. Upper Saddle River: Pearson/Prentice Hall.
 
Classmate #3:

CHRISTI MARIE TURTUR

Communication is the process by which people transfer information, ideas, attitudes, and feelings to each other (Bucher, pg 154). When two people who are from different cultures communicate, miscommunication may occur due to the differences in communication styles. Barriers come in many different forms including different languages, lack of enthusiasm, body language, and lack of eye contact. I worked at a financial institution for many years as the Courtesy Pay supervisor. This is a program that we offered to our members which would allow them to overdraft their checking account by up to $500 with payment made in full within 30 days of the first draw. This was challenging because I typically had to deal with angry members. One day a woman called me to discuss her account. I believe she was from the Hispanic origin. She became somewhat angry with me because she didn’t understand how the program worked. A few days later, I received a phone call from the front desk, letting me know that a member was here to see me. I went into the lobby, and I soon realized the person there to see me was this woman who I had spoken with on the phone a few days prior. She began shouting very loudly at me so I asked her to accompany me to a more private area. Another staff member and I took this member to the more private location when she began pointing her finger at me, yelling many racial remarks. She accused me of being arrogant and racist just because “I was a rich white girl who had a career” (rich I wasn’t by the way). I tried talking calmly to her asking her to let me talk and try to explain the miscommunication. She didn’t want to hear what I had to say and she proceeded to come after me which is when security came in. We finally got her calmed down to the point where I could now explain the program in better detail to her. The end result was due to the different languages and the lack of eye contact (over the phone), she mistook my tone for attitude and wasn’t clearly understanding what I was saying. She left happy and apologized to me for her behavior. One thing I could’ve done is tried to process and understand her point of view (Bucher, pg 165). I probably should’ve asked her to come in and speak with me instead of trying to explain everything over the phone. I knew we were both having a hard time understanding one another and this could’ve possibly prevented the scene that occurred.
I agree with Deborah Tannen in that men and women communicate differently. Differences between men and women are typically classified by varying stereotypes. Women are known to be more emotional and nurturing where as men are typically stereotyped as being strong and bold. Deborah states that women usually make indirect requests and apologize however, men are typically more direct and to the point about what they want or expect. I believe this comes from the overall differences between men and women. As Deborah said, this doesn’t apply to all men and women but in my opinion, Deborah’s findings appear to be quite accurate.
If an applicant whose resume was impressive was escorted by his family to the interview, I would still have the interview because after all, his resume was impressive. During the interview I may verify that he will have no difficulties in finding transportation to the job. I would not however, hold this against him. There may have been an unknown circumstance as to why his family was there with him so I would not allow this to affect my opinion of him. I would want an employee who had the skills and talent and obviously I would’ve thought this if I wanted to interview the applicant.
References:
Bucher, R. D. (2010). Diversity Consciousness, Opening Our Minds to People, Cultures, and Opportunities (3rd ed.). Upper Saddle River, NJ: Pearson Education, Inc
 
Classmate #4:

JISSAIRIS LAJARA

“One of the most important skills needed for effective communication is the ability to process and understand another person’s point of view” (Bucher, R. D. p. 165). We all come from different backgrounds and therefor may not always understand the way we express ourselves, I come from a culture where we tend to speak really loudly and with a firm voice, it can sometimes come off as a bit “attitude-ish”. Being able to recognize this I have found ways to adapt myself to everyone’s different communication styles in order to work well with others. A few years ago, I was a relationship banker where I had to deal with many customers – mainly Jewish and Indian- two ethnicities that are also very strong and firm when they speak. One day I came across a customer who blamed me for the fraud in her account and did not allow me to speak to explain the next steps. This customer said very rude things and threw the fact that I was Hispanic and it being the main reason the bank had so much fraud. Now at this point I could have started yelling and return the negative insults back to her but instead I listened to her concerns and her worries and found out that her son’s bar mitzvah was coming up. As she stomped out of the branch I began to investigate the problem, called our fraud department who helped me issue a credit while we completed the investigation as it was indeed a large fraud case that was going on in their own community. I called the customer back and apologized for any inconvenience this may have caused her and told her we would be giving her a credit in the account so that her sons party can still go on. Back to the beginning understanding people is very important in order to communicate effectively with someone. Although she was rude and said some negative comments, she was worried as anyone planning such a huge event would be to know their account was wiped out. This customer came back with a bag of kosher donuts, apologized and thanked me for helping and understanding. Having developed the skill of understanding and being patient allowed me to help this customer out.
I agree with Deborah especially since she said “no one’s communication style is absolute – each person’s style may change”. Although she began by saying how different men and women communicate some of it is true to one extent- in my job my boss (who is a female) does not ask me if things can be done by 5 instead she tells me it needs to be done by 5- while her counterpart (Who is a male) asks if it can be done by 5 if not the next day would be ok. Every person is different in the way they communicate with others, their cultural background has a lot to do with it as well as how they handle being in “power”.
If this high school graduate was to come to my office for an interview and I was to see him with his family I wouldn’t think any different of him. Although it is not something we see every day, “We need to broaden our perspectives and develop and understanding of people from a variety of backgrounds” (Bucher, R. D. p. 161). Clearly his family is his support system and was there to cheer him on especially coming from an immigrant family. I would greet his family and offer water, coffee, or tea as they waited in the reception area while I conducted the interview.
Reference
Bucher, R. D. (2010) Diversity Consciousness Opening Our Minds to People, Cultures, and Opportunities, 3rd Edition. Prentice Hall
 
Question from Professor:
Good post!
Do you feel that it is important to have a mix of different genders when working in a team environment.  What would be the pros and cons in this type of set up?  What types of miscommunications could arise?
 
 
 
M3D2: Immigrant Interview
 
Classmate #1:

JAMIA S HOCOG

I interviewed my father in law (Robert). For a vast amount of his life he’s lived in Guam. Although Guam is a territory of the United States, it is still very different than the continental United States. He joined the Army and traveled at one point in his life. He later got out of the Army and moved his family to California.
Me: What surprised you about this country?
Robert: For me it was a culture shock as to how nice people were. The hospitality was shocking because people back on the island aren’t as nice.
Me: What did you find most difficult to deal with?
Robert: The travel times. On the island it was really small. You could travel around the island within the hour. Coming to the states that was the average time when trying to drive to another city or part of town.
Me: Do you retain your culture, language, customs, music, food?
Robert: Yes. The language is only used around other family members or people of the same ethnicities. We’ve blended our traditions with the culture we currently live in. We sustain with a “twist”
Me: What is the name of your culture and language?
Robert: Both are Chamorro
Me: What would you advise a new immigrant?
Robert: Understand the culture you are moving into prior to relocating and not getting caught into trying to blend the cultures so quickly.
Me: Was there difficulty in finding work or applying for jobs here? Were there any differences?
Robert: No. Due to the fact that it was a territory of the United States, the hiring process was the same.
Me: Were there language barriers at work?
Robert: Yes because of the fact that on the islands we are use to speaking our language as compared to speaking English
Me: So, you are bilingual but your dominant language was Chamorro?
Robert: Yes. So it was hard not to speak both languages during a conversation. I had to learn how to speak English throughout the conversation
Me: During your time in the Army, you said you were stationed in Germany. Was it harder to adapt to that culture versus American culture? Why?
Robert: Both was as equally hard because it was a new language, new societal norms, and cultural perceptions.
Me: Can you elaborate on cultural perceptions?
Robert: For example, in Germany, the majority of the population was of Caucasian decent versus America where it was multiracial. The receptiveness of the population was lacking in Germany versus America. This was back in the late 70’s early 80’s.
Me: Are you glad you migrated to the States versus staying on the island? Why?
Robert: Yes, because it allowed the depths of my cultural understanding to expand to include understanding cultural variances. Additionally, America being “the land of opportunity” afforded me more options than my island would have ever offered me.
 
 
Classmate #2:

MARY ELAINE LEWIS

0I interviewed Vӓrun Chandra who is from Hyderabad, India and he moved here to the United States in 2015.
 
M: What brought you to America?
V: I came to pursue higher education and to experience hands-on technical knowledge.
M: What other countries did you consider and why did you decide to come to America over the other    countries?
V: I applied to schools in Italy, Sweden, Australia and England.  I chose America because of the Universities and language. I needed to have English as universal language.
M: What was your first impression of America?
V: It was exciting, new place and the cross culture is new.
M: What surprised you the most about America?
V: The education system and sense of practicality. Also, most Americans don’t cook, they eat out a lot.
M: What was surprisingly similar to India?
V: America is a lot different.
M: What did you find most difficult to deal with?
V: Definitely the accent, I struggled for a month to catch up.
M: Now I met you in the Hard Core music scene. Did you have anything like that in India?
V: We did go to music shows and hung out with friends but no, not like the hard core scene.
M: Was there anything that surprised you about the Hard Core scene that you didn’t expect?
V: Yes, I never saw so much energy from people in one place.  I didn’t expect anyone to accept me in that crowd but everyone was so accepting and friendly.
M: What has your experience been like searching for a job?
V: Currently I’m searching for a job after my graduation.
M: What do you find most difficult about your job search?
V: Lack of experience and companies favoring Americans over experience.
M: What advice would you give to new immigrants?
V: Do not get sidetracked from the initial goal to as why one had to leave their family and pursue/attain new heights not just carreers.
 
Overall, I enjoyed Vӓrun’s positive view of America and our culture. I was embarrassed though that he is having difficulty finding a job in his field.  Vӓrun is here on a school visa but now that he has finished his education, he is trying to obtain employment so he can get a work visa to continue to stay in America. However, employers are only looking to hire Americans unless they are specifically looking to fill a position with a foreigner.
My favorite part of the interview was when Vӓrun began talking about his experience in the Hard Core music scene; his face lit up and he had a hard time finding the words to express how the people from that community made him feel accepted and part of the community.
 
Classmate #3:

CHRISTI MARIE TURTUR

I interviewed Rosa Grigoli who lives in my hometown. She came to the United States from Italy when she was 18 years old. She is a mother in law to one of my good friends. Below are the questions I asked her:
Me: What surprised you about this country?
Rosa: The opportunity that is made available to everyone regardless of your origin.
 
Me: What did you find most difficult to deal with?
Rosa:  Trying to learn English (laughing as she answers). English is the most complicated language to learn because of the many different pronunciations of the same word.
 
Me: Do you retain your culture, language, customs, music, and food?
Rosa; I retain all of these when I’m within my home but try to adhere to the U.S. customs when I’m out and about.
 
Me: What would you advise a new immigrant?
Rosa: To learn English before living in the states (as she laughs yet again).
 
Me: What brought you come to the United States?
Rosa: My family had arranged a marriage for me. My family and my husband’s family arranged this when I was younger, My husband moved to the states with his family as a teenager and when I turned 18, he came to Italy, we married and moved back to the states.
 
Me: What do you miss the most about Italy?
Rosa: My family. My husband’s family lives in the area but my entire family still lives in Italy so it’s hard. It’s nice that we have family here but I miss mine.
 
Me: Do you visit often?
Rosa: Twice a year for 3 weeks at a time. Sometimes more now that we sold the family business.
 
Me: If you had one wish, what would it be?
Rosa: That I could see my family more
 
As I was interviewing Rosa, I felt sad at times. It’s very obvious that her family is very important to her. Most people who move to another country, leave something so important, family. Although, her and her husband have three children who are married and have their own families and her husband’s family is local, she still misses her own family that she grew up with. I also realized how hard it must’ve been to learn English which was probably a struggle at times. I’ve always thought that the English language is very difficult and according to Rosa, I’m correct. Rosa stayed her despite her challenges and became a very successful business owner of a fabulous pizzeria. Her and her husband have since retired and Rosa is now able to visit her family a little more when the finances allow. Our individual and cultural backgrounds profoundly influence the way we communicate (Bucher, pg. 162). Rosa still uses hand gestures when trying to speak a word that she can’t think of and will typically say the word in Italian. Rosa told me that in Italy, people usually say hello with a kiss on each cheek. She has found that in the United States, many people don’t like that so she tries to remember to give everyone personal space even though this isn’t how she was raised in Italy.
 
References:
Bucher, R. D. (2010). Diversity Consciousness, Opening Our Minds to People, Cultures, and Opportunities (3rd ed.). Upper Saddle River, NJ: Pearson Education, Inc
 
Classmate #4:

SAMANTHA A DISANTO KAHLER

I interviewed two women that are employed with my agency it was very interesting to see their different responses. One in particular that was interesting to me what their response to whether or not they felt they were given an equal opportunity with their employer. Millah believes that she is not. She was hired at a lower pay rate with the same qualifications that her fellow employees have. Florence, on the other hand believes that she has been given equal opportunity in her work place. Florence works in the employee’s relations office with me. Millah works with managed care which is located on the floor below our office.
 
Millah M.

  1. Where are you originally from?

Response: Kenya

  1. At what age did you come to this country?

Response: 30 years

  1. Why did you come to this country?

Response: Graduate education

  1. What is your favorite and least favorite thing about this country?

Response: Favorite-opportunities/freedom of expression least favorite- Racism

  1. Do you feel that you are given equal opportunity as your other co-workers in the work place? Why or why not?

Response: Nope-I started at a lower pay grade compared to my coworkers with the same qualifications

  1. What are some of the cultural differences between where you are originally from and the U.S.? Response: communication, religious, lifestyle, family values etc
  2. What did you find most difficult to deal with?

Response: People weren’t as friendly at first as I thought they would be. With my accent sometimes, it’s hard for someone I am talking to understand me which is frustrating.
 
Florence S.

  1. Where are you originally from?

Response: Ghana

  1. At what age did you come to this country?

Response: 26

  1. Why did you come to this country?

Response: For a different opportunity, change of environment in life and experience.

  1. What is your favorite and least favorite thing about this country?

Response: Favorite- Opportunities are available to everyone regardless of your background. Least favorite- Team work is existent on paper but individualism takes most part of people’s lifestyle compared to Ghana where extended family and team is the backbone of the people. A simple act of kindness is a big news here in the US, whereas is a responsibility to. for example, help an older person carry his or her stuff to their destination if you have the time.
 

  1. Do you feel that you are given equal opportunity as your other co-workers in the work place? Why or why not?

Response: Yes, I do, so far as you meet the qualifications and requirements and can do the job, yes you are giving the opportunity at work place.
 

  1. What are some of the cultural differences between where you are originally from and the U.S.?

Response: The cultural differences regarding work is the many legal laws here in the US which makes it difficult for co-workers to share responsibilities. There are too many individualisms here in the US at workplaces than in Ghana, where good and bad work responsibilities are shared among employees. This makes everyone part of the team knowing we all can be affected when one person makes a mistake at work place.
 

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M3D1 AND M3D2 CLASSMATE RESPONSES

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There are two assignments here:
Please complete discussion post responses to M3D1 assignment and M3D2 assignment that has four classmate’s original discussion posts. Please choose two of the four posts from one of the follow classmates from each assignment to respond to. Ensure you start with their name in the first sentence so I am aware whom you are responding too.
Each response to a peer should be (at least) approximately 100 words in length and should contribute to the discussion in progress. All responses to classmates should be substantive. That is, they should go beyond simple agreement or disagreement with classmates’ posts as well as providing questions to further discussions. Also, be sure that your responses are respectful, substantive, and consistent with the expectations for discussion. Please be sure to have it in APA format providing at least one reference along with each classmate post you have chosen. Also please provide answers to professors question under each assignment as well.
Attached is a file with more detailed instructions including classmates post and
M3D1 AND M3D2 ASSIGNMENTS INFO:
GENERAL INFORMATION AND INSTRUCTIONS:
Please note there are two separate assignments that need to be completed but instructions for both are the same.
Below will be M3D1 assignment AND M3D2 assignment that has four classmate’s original discussion posts. Please choose two of the four posts from one of the follow classmates from each assignment to respond to. Ensure you start with their name in the first sentence so I am aware whom you are responding too.
Each response to a peer should be (at least) approximately 100 words in length and should contribute to the discussion in progress. All responses to classmates should be substantive. That is, they should go beyond simple agreement or disagreement with classmates’ posts as well as providing questions for further discussion to each post chosen. Also, be sure that your responses are respectful, substantive, and consistent with the expectations for discussion. Please be sure to have it in APA format providing at least one reference along with each classmate post you have chosen.
 
 
M3D1: Culture and Communication
 
Classmate #1:
JOHN METZGER

  • What barriers were in place? What could have been done to avoid the misunderstanding? Make sure to cite your research source.

One such incident took place while I was overseas teaching English in Taiwan. I didn’t realize it at the time that when someone had a misfortune, I would say the standard American response “Oh, I’m so sorry”. However this was confusing to some Taiwanese there, as they thought my response meant I was taking blame for the actions that occurred to bring them such misfortune.
Finally, after about a year and me going around saying I’m sorry to everyone and everyone telling me it wasn’t my fault, one person asked me why I was taking the blame for their problem when it wasn’t my fault. I then realized that they were taking the words themselves literally because the expression was used solely for that purpose. I then would respond in Chinese to better address my feelings so that this issue would not reoccur.

  • Do you agree with Deborah Tannen that men and women tend to have different communication styles? Explain your answer giving an example.

I have witnessed this in my family (have 5 brothers and sisters). Men and women truly do have differences, but it is very minute in that unless you are specifically looking for it, you won’t find it at all.
One example I can give is when we would have parties at my family home, the men and women would slowly converge to two different rooms, the women typically to the lounge area and the men to the dining room. While the women would be talking all at once and interacting with each other in a closer way, the men would be standing and only one would be talking at a time, or if in some separate groups, but only one guy would talk during that time too.

  • You have decided to interview a young high school graduate who has applied for an entry level position at your organization. He is obviously from a recently immigrated family. You were impressed by his resume. However, when you are told he is waiting in Reception and you go to meet him, you find he is accompanied by his mother, his father and his two sisters. How do you respond to this? Does the fact that his family has accompanied him to the interview affect your opinion of him, if so, how?

 
I would find it a bit surprising that his family accompanied him. If there were said policies that only the employee may sit in during the interview and he brought his family, I would ask them to kindly sit outside and wait until the interview was completed. The fact that his family accompanied him shows that he is getting a job at a company even though he recently immigrated. This would be an honour for the family and they would want to be right there to watch him succeed. That would be understandable.
Resources:
Bucher, R. D. (2010). Diversity Consciousness, Opening Our Minds to People, Cultures, and Opportunities (3rd ed.). Upper Saddle River, NJ: Pearson Education, Inc.
 
Classmate #2:
SAMANTHA A DISANTO KAHLER

  • What barriers were in place? What could have been done to avoid the misunderstanding? Make sure to cite your research source.
  • Do you agree with Deborah Tannen that men and women tend to have different communication styles? Explain your answer giving an example.
  • You have decided to interview a young high school graduate who has applied for an entry level position at your organization. He is obviously from a recently immigrated family. You were impressed by his resume. However, when you are told he is waiting in Reception and you go to meet him, you find he is accompanied by his mother, his father and his two sisters. How do you respond to this? Does the fact that his family has accompanied him to the interview affect your opinion of him, if so, how?

An example of miscommunication based on a cultural misunderstanding that I found was Chinese students who came to the U.S. were given cold meals such as sandwiches and salads. In our culture it is normal to have a cold meal. We enjoy eating cereal, sandwiches and salads. In Chinese cultural most of their meals are served hot. For example for a meal they will have a soup, vegetables, a starchy carbohydrate and a meat. (“Three Common Cultural Misunderstandings”, 2017) The students thought that they were being punished. They thought that their host families did not care about them. Some barriers that were in place could have been a language barrier. The host student’s may not speak English or whatever language their host parents may speak so they may not be able to communicate that they do care about them, and that in our culture this is a regular meal for us. Communication is very important and if you are unable to communicate things may be misinterpreted and taken the wrong way.
I do believe that men and women may talk differently to a certain extent. There are some of the things that I agree on. I do feel like women tend to be more apologetic when expressing their concern about something. I feel that I often catch myself saying “I’m sorry” more often than not. I do not agree that all men tend to be more direct and to the point than some women.  For example, I have two female supervisors and one male supervisor. I feel that my female supervisors are much more direct when giving me an assignment and telling me that it needs to be done. My male supervisor on the other hand will approach me and say things like “Hey if you happen to have any free time could you do this report by 5?” I feel that today men and women are equally as judged for what they say and how they look. I feel that we leave in such a materialistic world today that everyone is constantly judging people by the way they’re dressed or how they look.
His family accompanying him to his interview would not affect my opinion of him. Him and his family could have a close relationship. It could be part of his culture that his family comes to show their support when he goes for interviews. You never know someones situation or their background. I know that I’ve personally brought my mother along to interviews with me. She gives me pep talks before I go in, and she keeps me in a positive state of mind.
 
Three Common Cultural Misunderstandings. (2017, May 01). Retrieved March 22, 2018, from https://www.thecambridgenetwork.com/3-cultural-misunderstandings/ (Links to an external site.)Links to an external site.
Bucher, R. D., & Bucher, P. L. (2010). Diversity consciousness: Opening our minds to people, cultures, and opportunities. Upper Saddle River: Pearson/Prentice Hall.
 
Classmate #3:

CHRISTI MARIE TURTUR

Communication is the process by which people transfer information, ideas, attitudes, and feelings to each other (Bucher, pg 154). When two people who are from different cultures communicate, miscommunication may occur due to the differences in communication styles. Barriers come in many different forms including different languages, lack of enthusiasm, body language, and lack of eye contact. I worked at a financial institution for many years as the Courtesy Pay supervisor. This is a program that we offered to our members which would allow them to overdraft their checking account by up to $500 with payment made in full within 30 days of the first draw. This was challenging because I typically had to deal with angry members. One day a woman called me to discuss her account. I believe she was from the Hispanic origin. She became somewhat angry with me because she didn’t understand how the program worked. A few days later, I received a phone call from the front desk, letting me know that a member was here to see me. I went into the lobby, and I soon realized the person there to see me was this woman who I had spoken with on the phone a few days prior. She began shouting very loudly at me so I asked her to accompany me to a more private area. Another staff member and I took this member to the more private location when she began pointing her finger at me, yelling many racial remarks. She accused me of being arrogant and racist just because “I was a rich white girl who had a career” (rich I wasn’t by the way). I tried talking calmly to her asking her to let me talk and try to explain the miscommunication. She didn’t want to hear what I had to say and she proceeded to come after me which is when security came in. We finally got her calmed down to the point where I could now explain the program in better detail to her. The end result was due to the different languages and the lack of eye contact (over the phone), she mistook my tone for attitude and wasn’t clearly understanding what I was saying. She left happy and apologized to me for her behavior. One thing I could’ve done is tried to process and understand her point of view (Bucher, pg 165). I probably should’ve asked her to come in and speak with me instead of trying to explain everything over the phone. I knew we were both having a hard time understanding one another and this could’ve possibly prevented the scene that occurred.
I agree with Deborah Tannen in that men and women communicate differently. Differences between men and women are typically classified by varying stereotypes. Women are known to be more emotional and nurturing where as men are typically stereotyped as being strong and bold. Deborah states that women usually make indirect requests and apologize however, men are typically more direct and to the point about what they want or expect. I believe this comes from the overall differences between men and women. As Deborah said, this doesn’t apply to all men and women but in my opinion, Deborah’s findings appear to be quite accurate.
If an applicant whose resume was impressive was escorted by his family to the interview, I would still have the interview because after all, his resume was impressive. During the interview I may verify that he will have no difficulties in finding transportation to the job. I would not however, hold this against him. There may have been an unknown circumstance as to why his family was there with him so I would not allow this to affect my opinion of him. I would want an employee who had the skills and talent and obviously I would’ve thought this if I wanted to interview the applicant.
References:
Bucher, R. D. (2010). Diversity Consciousness, Opening Our Minds to People, Cultures, and Opportunities (3rd ed.). Upper Saddle River, NJ: Pearson Education, Inc
 
Classmate #4:

JISSAIRIS LAJARA

“One of the most important skills needed for effective communication is the ability to process and understand another person’s point of view” (Bucher, R. D. p. 165). We all come from different backgrounds and therefor may not always understand the way we express ourselves, I come from a culture where we tend to speak really loudly and with a firm voice, it can sometimes come off as a bit “attitude-ish”. Being able to recognize this I have found ways to adapt myself to everyone’s different communication styles in order to work well with others. A few years ago, I was a relationship banker where I had to deal with many customers – mainly Jewish and Indian- two ethnicities that are also very strong and firm when they speak. One day I came across a customer who blamed me for the fraud in her account and did not allow me to speak to explain the next steps. This customer said very rude things and threw the fact that I was Hispanic and it being the main reason the bank had so much fraud. Now at this point I could have started yelling and return the negative insults back to her but instead I listened to her concerns and her worries and found out that her son’s bar mitzvah was coming up. As she stomped out of the branch I began to investigate the problem, called our fraud department who helped me issue a credit while we completed the investigation as it was indeed a large fraud case that was going on in their own community. I called the customer back and apologized for any inconvenience this may have caused her and told her we would be giving her a credit in the account so that her sons party can still go on. Back to the beginning understanding people is very important in order to communicate effectively with someone. Although she was rude and said some negative comments, she was worried as anyone planning such a huge event would be to know their account was wiped out. This customer came back with a bag of kosher donuts, apologized and thanked me for helping and understanding. Having developed the skill of understanding and being patient allowed me to help this customer out.
I agree with Deborah especially since she said “no one’s communication style is absolute – each person’s style may change”. Although she began by saying how different men and women communicate some of it is true to one extent- in my job my boss (who is a female) does not ask me if things can be done by 5 instead she tells me it needs to be done by 5- while her counterpart (Who is a male) asks if it can be done by 5 if not the next day would be ok. Every person is different in the way they communicate with others, their cultural background has a lot to do with it as well as how they handle being in “power”.
If this high school graduate was to come to my office for an interview and I was to see him with his family I wouldn’t think any different of him. Although it is not something we see every day, “We need to broaden our perspectives and develop and understanding of people from a variety of backgrounds” (Bucher, R. D. p. 161). Clearly his family is his support system and was there to cheer him on especially coming from an immigrant family. I would greet his family and offer water, coffee, or tea as they waited in the reception area while I conducted the interview.
Reference
Bucher, R. D. (2010) Diversity Consciousness Opening Our Minds to People, Cultures, and Opportunities, 3rd Edition. Prentice Hall
 
Question from Professor:
Good post!
Do you feel that it is important to have a mix of different genders when working in a team environment.  What would be the pros and cons in this type of set up?  What types of miscommunications could arise?
 
 
 
M3D2: Immigrant Interview
 
Classmate #1:

JAMIA S HOCOG

I interviewed my father in law (Robert). For a vast amount of his life he’s lived in Guam. Although Guam is a territory of the United States, it is still very different than the continental United States. He joined the Army and traveled at one point in his life. He later got out of the Army and moved his family to California.
Me: What surprised you about this country?
Robert: For me it was a culture shock as to how nice people were. The hospitality was shocking because people back on the island aren’t as nice.
Me: What did you find most difficult to deal with?
Robert: The travel times. On the island it was really small. You could travel around the island within the hour. Coming to the states that was the average time when trying to drive to another city or part of town.
Me: Do you retain your culture, language, customs, music, food?
Robert: Yes. The language is only used around other family members or people of the same ethnicities. We’ve blended our traditions with the culture we currently live in. We sustain with a “twist”
Me: What is the name of your culture and language?
Robert: Both are Chamorro
Me: What would you advise a new immigrant?
Robert: Understand the culture you are moving into prior to relocating and not getting caught into trying to blend the cultures so quickly.
Me: Was there difficulty in finding work or applying for jobs here? Were there any differences?
Robert: No. Due to the fact that it was a territory of the United States, the hiring process was the same.
Me: Were there language barriers at work?
Robert: Yes because of the fact that on the islands we are use to speaking our language as compared to speaking English
Me: So, you are bilingual but your dominant language was Chamorro?
Robert: Yes. So it was hard not to speak both languages during a conversation. I had to learn how to speak English throughout the conversation
Me: During your time in the Army, you said you were stationed in Germany. Was it harder to adapt to that culture versus American culture? Why?
Robert: Both was as equally hard because it was a new language, new societal norms, and cultural perceptions.
Me: Can you elaborate on cultural perceptions?
Robert: For example, in Germany, the majority of the population was of Caucasian decent versus America where it was multiracial. The receptiveness of the population was lacking in Germany versus America. This was back in the late 70’s early 80’s.
Me: Are you glad you migrated to the States versus staying on the island? Why?
Robert: Yes, because it allowed the depths of my cultural understanding to expand to include understanding cultural variances. Additionally, America being “the land of opportunity” afforded me more options than my island would have ever offered me.
 
 
Classmate #2:

MARY ELAINE LEWIS

0I interviewed Vӓrun Chandra who is from Hyderabad, India and he moved here to the United States in 2015.
 
M: What brought you to America?
V: I came to pursue higher education and to experience hands-on technical knowledge.
M: What other countries did you consider and why did you decide to come to America over the other    countries?
V: I applied to schools in Italy, Sweden, Australia and England.  I chose America because of the Universities and language. I needed to have English as universal language.
M: What was your first impression of America?
V: It was exciting, new place and the cross culture is new.
M: What surprised you the most about America?
V: The education system and sense of practicality. Also, most Americans don’t cook, they eat out a lot.
M: What was surprisingly similar to India?
V: America is a lot different.
M: What did you find most difficult to deal with?
V: Definitely the accent, I struggled for a month to catch up.
M: Now I met you in the Hard Core music scene. Did you have anything like that in India?
V: We did go to music shows and hung out with friends but no, not like the hard core scene.
M: Was there anything that surprised you about the Hard Core scene that you didn’t expect?
V: Yes, I never saw so much energy from people in one place.  I didn’t expect anyone to accept me in that crowd but everyone was so accepting and friendly.
M: What has your experience been like searching for a job?
V: Currently I’m searching for a job after my graduation.
M: What do you find most difficult about your job search?
V: Lack of experience and companies favoring Americans over experience.
M: What advice would you give to new immigrants?
V: Do not get sidetracked from the initial goal to as why one had to leave their family and pursue/attain new heights not just carreers.
 
Overall, I enjoyed Vӓrun’s positive view of America and our culture. I was embarrassed though that he is having difficulty finding a job in his field.  Vӓrun is here on a school visa but now that he has finished his education, he is trying to obtain employment so he can get a work visa to continue to stay in America. However, employers are only looking to hire Americans unless they are specifically looking to fill a position with a foreigner.
My favorite part of the interview was when Vӓrun began talking about his experience in the Hard Core music scene; his face lit up and he had a hard time finding the words to express how the people from that community made him feel accepted and part of the community.
 
Classmate #3:

CHRISTI MARIE TURTUR

I interviewed Rosa Grigoli who lives in my hometown. She came to the United States from Italy when she was 18 years old. She is a mother in law to one of my good friends. Below are the questions I asked her:
Me: What surprised you about this country?
Rosa: The opportunity that is made available to everyone regardless of your origin.
 
Me: What did you find most difficult to deal with?
Rosa:  Trying to learn English (laughing as she answers). English is the most complicated language to learn because of the many different pronunciations of the same word.
 
Me: Do you retain your culture, language, customs, music, and food?
Rosa; I retain all of these when I’m within my home but try to adhere to the U.S. customs when I’m out and about.
 
Me: What would you advise a new immigrant?
Rosa: To learn English before living in the states (as she laughs yet again).
 
Me: What brought you come to the United States?
Rosa: My family had arranged a marriage for me. My family and my husband’s family arranged this when I was younger, My husband moved to the states with his family as a teenager and when I turned 18, he came to Italy, we married and moved back to the states.
 
Me: What do you miss the most about Italy?
Rosa: My family. My husband’s family lives in the area but my entire family still lives in Italy so it’s hard. It’s nice that we have family here but I miss mine.
 
Me: Do you visit often?
Rosa: Twice a year for 3 weeks at a time. Sometimes more now that we sold the family business.
 
Me: If you had one wish, what would it be?
Rosa: That I could see my family more
 
As I was interviewing Rosa, I felt sad at times. It’s very obvious that her family is very important to her. Most people who move to another country, leave something so important, family. Although, her and her husband have three children who are married and have their own families and her husband’s family is local, she still misses her own family that she grew up with. I also realized how hard it must’ve been to learn English which was probably a struggle at times. I’ve always thought that the English language is very difficult and according to Rosa, I’m correct. Rosa stayed her despite her challenges and became a very successful business owner of a fabulous pizzeria. Her and her husband have since retired and Rosa is now able to visit her family a little more when the finances allow. Our individual and cultural backgrounds profoundly influence the way we communicate (Bucher, pg. 162). Rosa still uses hand gestures when trying to speak a word that she can’t think of and will typically say the word in Italian. Rosa told me that in Italy, people usually say hello with a kiss on each cheek. She has found that in the United States, many people don’t like that so she tries to remember to give everyone personal space even though this isn’t how she was raised in Italy.
 
References:
Bucher, R. D. (2010). Diversity Consciousness, Opening Our Minds to People, Cultures, and Opportunities (3rd ed.). Upper Saddle River, NJ: Pearson Education, Inc
 
Classmate #4:

SAMANTHA A DISANTO KAHLER

I interviewed two women that are employed with my agency it was very interesting to see their different responses. One in particular that was interesting to me what their response to whether or not they felt they were given an equal opportunity with their employer. Millah believes that she is not. She was hired at a lower pay rate with the same qualifications that her fellow employees have. Florence, on the other hand believes that she has been given equal opportunity in her work place. Florence works in the employee’s relations office with me. Millah works with managed care which is located on the floor below our office.
 
Millah M.

  1. Where are you originally from?

Response: Kenya

  1. At what age did you come to this country?

Response: 30 years

  1. Why did you come to this country?

Response: Graduate education

  1. What is your favorite and least favorite thing about this country?

Response: Favorite-opportunities/freedom of expression least favorite- Racism

  1. Do you feel that you are given equal opportunity as your other co-workers in the work place? Why or why not?

Response: Nope-I started at a lower pay grade compared to my coworkers with the same qualifications

  1. What are some of the cultural differences between where you are originally from and the U.S.? Response: communication, religious, lifestyle, family values etc
  2. What did you find most difficult to deal with?

Response: People weren’t as friendly at first as I thought they would be. With my accent sometimes, it’s hard for someone I am talking to understand me which is frustrating.
 
Florence S.

  1. Where are you originally from?

Response: Ghana

  1. At what age did you come to this country?

Response: 26

  1. Why did you come to this country?

Response: For a different opportunity, change of environment in life and experience.

  1. What is your favorite and least favorite thing about this country?

Response: Favorite- Opportunities are available to everyone regardless of your background. Least favorite- Team work is existent on paper but individualism takes most part of people’s lifestyle compared to Ghana where extended family and team is the backbone of the people. A simple act of kindness is a big news here in the US, whereas is a responsibility to. for example, help an older person carry his or her stuff to their destination if you have the time.
 

  1. Do you feel that you are given equal opportunity as your other co-workers in the work place? Why or why not?

Response: Yes, I do, so far as you meet the qualifications and requirements and can do the job, yes you are giving the opportunity at work place.
 

  1. What are some of the cultural differences between where you are originally from and the U.S.?

Response: The cultural differences regarding work is the many legal laws here in the US which makes it difficult for co-workers to share responsibilities. There are too many individualisms here in the US at workplaces than in Ghana, where good and bad work responsibilities are shared among employees. This makes everyone part of the team knowing we all can be affected when one person makes a mistake at work place.
 

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