In order to recognize when we have achieved our goals, it is important to define what our ‘better’ state looks like, and measure to know if the changes we make result in the improvements we seek. The best approach is through the measurement of items called indicators, performance measures or measures.
Through the process of research and discussion with your peers in this course, identify at least 5 key questions you would need to ask so as to be able to design an effective measurement system for a manufacturing environment (like autom`obile manufacturing). Your quality measurement system should provide a view of the system from the outcomes, to the processes, to the unintended impacts. In your post provide a rationale for the choices you make and also discuss how your choices would vary (if at all) when designing such a measurement system for the service sector ( say a transit system).
Important note: use 1-2 sources that are available to everyone (use simple sources from google where everyone has access to it) and provide hyperlink so I know where to find the sources