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Roux–Dufort (2007) writes, the exceptionality of the situations that crisis management examines contributes to isolating this discipline from organization theory and damages its legitimacy in this area (p. 105). What do you make of this quote? What types of quiet catastrophes has your industry experienced where leadership was challenged to address the circumstances of those crises?
The primary book is:
The Human Side of Disater
Drabek, T. E.