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Quiz for TM, 2021 – Accessibility and Customer Service2021 Training Module (Version 2021)
Note that you must first complete this quiz to mark the SOP as “read”.
Minimum correct: 9
1. The goal of the AODA is for Ontario to be accessible by 2025, by removing and preventing barriers so that people with disabilities can participate more fully in communities.
True
False
2. Disability impacts the lives of many Ontarians, and the numbers of people with disabilities is increasing. Today, 15.5% of Ontario’s population has a disability and this number will continue to grow as the population ages.
True
False
3. A barrier is anything that keeps someone with a disability from fully participating in all aspects of society. Different types of barriers include:
Physical barriers
Information and Communication barriers
Systemic barriers
Attitudinal barriers
All the above
4. An example of a systemic barrier is:
Providing steps but no ramps or elevators.
Having no policies, practices, and procedures on accessibility and how to interact with a person who has a disability.
Items that are left in hallways blocking safe passage.
All the above
5. “Ableism” is a tendency to see people with disabilities as less worthy, underestimating their potential, or excluding them from decisions that affect them
True
False
6. When helping someone who has a physical limitation, best practices would include.
Speak using a normal voice and directly to the person
Use normal vocal tone and rhythm
People with different physical abilities often have their own preferred way of doing things. Ask before you help
Respectfully and privately offer seating for those that cannot stand in line
All of the above
7. When helping someone who has a hearing limitation, best practices would include:
To get someone’s attention, a gentle touch on the shoulder
Do not shout, speak clearly
Face the person and keep your hands and objects away from your face and mouth
If the person uses a hearing aid, try to speak in an area with few competing sounds
All of the Above
8. When helping someone who has an intellectual or developmental disability, best practices would include
Don’t assume what a person can or cannot do
Be prepared to explain and provide examples regarding information
Remember that the person is an adult and unless you are informed otherwise, can make their own decisions
Be patient and verify their and you are understanding. If you cannot understand what is being said, do not pretend. Just ask again
All of the above
9. When helping someone who has a mental health disability, best practices would include:
Ask what would make him/her the most comfortable and respect his/her needs to the maximum extent possible
Try to reduce stress in situations (i.e., extending timelines where able)
Stay calm and courteous, even if the person acts in a way that makes them look anxious
Focus on what they need and how you can help
All of the above
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