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The following learning outcomes for the module are applicable to this assignment:
• Determine the effect that operations can have on the sustainability of an organisation
• Critically examine the main performance objectives of operations as they apply to all organisations
• Design processes appropriate for the product or service being delivered
• Critically assess and select appropriate planning and control tools for an organisation
• Assess and select appropriate process improvement methods for organisations
Your response should be 2500-3000 words.
Choose an organisation with which you are familiar. Your chosen organisation has employed you as a consultant.
Your brief is to write a 2,500 to 3,000 word consultancy report. This report should:
• briefly provide background information about the organisation
• critically analyse how the organisation manages its operations in order to ensure customer satisfaction with
its products and/or services
• assess which factors have had the most significant impact on the organisation’s supply chain(s)
• make focused recommendations to enable the organisation to more effectively manage its operations in the