You are part of the HR department. Your supervisor asks you to write a memo to m
You are part of the HR department. Your supervisor asks you to write a memo to management that explains recruiting, selecting and staffing employees for the new call centers. Some of the questions they would like to see addressed are:
1. What are the different sources of staffing and which one would be recommended for these new centers?
2. How should recruiting be carried out?
3. What kind of selection process should be used?
4. Create a Job Descriiption for the customer service representative. It must be unique to this organization, so you can not just download a job descriiption off the Internet.
Respond to the management with a memo. Respond to each question and give a suggestion on how the organization should proceed.
Be sure to support your suggestions with both the literature and current facts or statistics that you research for this task, as well as information from the course. You should use at least three sources from the class materials.
Memo- 2 pages (See Case Study)
Job Descriiption- 1 page (See Template for Job Descriiption)
Please let me know if you need more pages.
Course Resource Links:
https://leocontent.umgc.edu/content/dam/course-content/tus/hrmn/hrmn-467/document/Staffing_Internationally.pdf
https://leocontent.umgc.edu/content/dam/course-content/tus/hrmn/hrmn-467/document/Global%20HR%20and%20Culture.pdf
https://leocontent.umgc.edu/content/dam/course-content/tus/hrmn/hrmn-467/document/Globalization%20and%20Human%20Resource%20Mangement.pdf
https://leocontent.umgc.edu/content/dam/course-content/tus/hrmn/hrmn-467/document/Introduction%20to%20Global%20HR.pdf
