Assignment Quality Management (MGT 424) 1-please use your own words don’t copy

Assignment
Quality Management (MGT 424)
1-please use your own words don’t copy

Assignment
Quality Management (MGT 424)
1-please use your own words don’t copy and paste (no plagiarism)
2- Please use keyboard (don’t use handwriting)
3-All answered must be typed using Times New Roman (size 12, double-spaced) No pictures containing text will be accepted
4- I want answer with APA reference, References at least 8
5- The Answer should be total word as specified for each question

Assignment Question(s):
In your own words, summarize the article. ( 170 – 200 words )
To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why? ( 170 – 200 words )
Discuss the tools needed to operate within the new environment as indicated by the author. ( 170 – 200 words)