Assessment 2: Case Study

Assessment 2: Case Study
Weight: 40% (2000 words)
Due date: Week 10, Friday 15th Oct 2021 5:00pm
Submission type: Individual Case Study via Turnitin
Estimated student workload: 25 hours
Task Overview:
Students will be required to write an individual case study report. The most crucial component of this report is the application of insights, concepts, tools and techniques discussed in the class to the student’s chosen organisation.
You need to identify one Australian firm in the application of the weekly topics mentioned in the class. This will require a very brief description of the organisation and the products or services it provides. The selected firms include manufacturers, agricultural producers, wholesalers/retailers, hospitals, medical clinics, health care providers, call centres, retail stores, schools, IT design, infrastructure, telecommunications providers, government, hotels, childcare providers, financial services, engineering consulting, marketing, transportation and distribution, etc.
You are required to identify the critical issues related to supply chain management. Providing supportive resources, including primary or secondary data from the selected firm, would be useful to describe the problems you identified. It is better to use some techniques mentioned in the class for analysing a problem and provide a detailed action plan to improve an organisation’s performance over a period of 12 months. The report should be written concisely and structured in the following way:
1) Organisation selection – this section briefly describes background research and the organisation identified.
2) Problem identification and analysis – this part mainly identifies the issues faced by the organisation. Adoption of appropriate method/technique is useful for analysis, such as cause-effect analysis, value chain framework, etc.
3) Recommendation/lmplementation – this portion describes at least two recommendations based on the problem identified in the previous section. The recommendations have to be specific and practical. It includes a diagram showing the detailed activities, activity duration, milestones, and ensures that

 

 

Risk and Technology Assignment. You must read the attached risk appetite statement and other supporting documents.

Risk and Technology Assignment. You must read the attached risk appetite statement and other supporting documents.
Assessment 2
Case study
Emerging risks board paper
Background information
A small hotel chain, Clean Hotels Limited (Clean Hotels), operates in Australia, New Zealand, and the United Kingdom in the following locations:
• Sydney, Australia
• Melbourne, Australia
• Auckland, New Zealand
• Edinburgh, Scotland
• Glasgow, Scotland
• Liverpool, England
• Brighton, England.
Clean Hotels operates mid-tier hotels that cater to families, couples, friends, and some business travellers. The business directly invests in good quality, freehold properties in key locations in the cities in which it operates.
Clean Hotels has experienced strong revenue growth and has expanded over the last few years. Recent events have caused a reduction in revenue and, therefore, profitability; however, it has managed to remain sustainable. Clean Hotels’ strategy of acquiring hotels and freehold land has ensured it maintains control over all aspects of the hotel operation; however, it does mean the business is highly leveraged.
The hotel industry generally operates on tight margins, therefore changes in cost structure can have a major impact on hotel operations and services; when fixed costs change, only variable costs linked to customer service can be adjusted.
Clean Hotels is considered a niche hotel chain; its focus market is non-business travellers looking to stay in major cities. The business competes with similar niche hotels, as well as larger hotel chains. Many customers are price- sensitive, but are still looking for a personalised touch and a high standard of customer service. Competitors use automated processes and have introduced emerging technologies to enable higher levels of service to be provided, while still maintaining cost control to ensure rates remain competitive.
Additional information
Technology
Clean Hotels believes that, since it has introduced change effectively in recent times, by integrating hotels into the group, any introduction of new technology could also be implemented effectively.
However, where new technology has been introduced in the past, implementation has generally been late and over budget. At times, it has not met the needs of the business. The IT department has no clear policy on how new technology should be implemented, or what direction the business should take with technology, apart from the strategic priority identified by the board (see below).

Reputation management
As a niche hotel chain, Clean Hotels values its reputation and seeks to maintain this reputation by delivering on its strategy, while still operating its business within broader societal expectations.
1. Clean Hotels aims to be carbon neutral through the acquisition of renewable energy products and considering its carbon footprint in all decisions. The business believes this is a key element when creating authentic customer experiences and relationships, which is one of the strategic objectives noted by the board (see below).
2. Clean Hotels also understands its reputation is reliant on employee satisfaction and engagement, and that a key driver of employee engagement is wellbeing, health and safety. The business considers itself to be compliant with all key requirements; unfortunately, a recent increase in incidents has caused concern. Following investigations of incidents resulting in injury, it has become clear that many were avoidable as similar near miss events had occurred in the past. Near misses are reported to supervisors, and each supervisor has their own process for tracking and reporting near misses and incidents; they are rarely shared between departments.
3. The board believes a strong risk culture is required to deliver on its strategies and that risk culture starts at the top, ie the board. The board includes experienced professionals, however a board gap analysis identified that the CFO manages legal risks, as opposed to a general counsel, and uses several legal firms for ad hoc matters.
4. The board believes introducing a whistleblowing policy and improving risk management systems are key to improving the risk culture and delivering on its strategies.
The board
The board consists of the Chairperson, Chief Executive Officer (CEO), Chief Financial Officer (CFO (and Board Secretary)) and four independent non-executive directors. The board members are responsible for strategy, performance, people and risk. Their top strategic objectives are:
1. to innovate and grow the Clean Hotels brand through the acquisition of additional hotels in current markets
2. to create authentic customer experiences and relationships
3. to integrate emerging technologies to improve value for Clean Hotels and improve the overall customer experience.
The Board has recently implemented a risk and audit committee, which includes three independent non-executive directors, one of which is the chairperson.
The board has prepared its risk appetite statement (RAS), which has been communicated through the Annual Report:
The board is responsible for setting the risk appetite for achieving Clean Hotels’ strategic objectives. The risk appetite is cascaded down through business goals and objectives, the employee code of conduct, and the formal delegation of authority policy, including the governance structure of approval committees, decisions made and the allocation of resources.
Risk and audit committee
At the first risk and audit committee meeting, there were two agenda items:
1. The CFO was asked to present the RAS, risk register and risk matrix of the key business risks for the committee’s consideration at the next meeting.
2. At a recent board meeting, it was noted that one of the board members attended a presentation from an internet of things (IoT) vendor (software supplier). The vendor, Biz4intellia (see https://www.biz4intellia.com/iot-in-hospitality/) is planning to expand into Australia, Asia and the United Kingdom. The presentation was impressive, and the board member believes that the software could help the Clean Hotels chain achieve its three strategic objectives and manage principal risks. The other board members are not convinced and have asked the risk and audit committee to consider the benefits of introducing Biz4intellia and the impacts on Clean Hotels’ risk management process.

At the second risk and audit committee meeting, the following was noted:
1. The CFO presented the work to date to the risk and audit committee in a paper. An extract from the paper is attached and shows the current RAS and risk register.
2. The risk and audit committee reviewed the paper; while it is a good start, it appears the risk management process requires some further work. The CFO advised that he does not have time to complete the requirements.
3. The CFO agreed to consider how the introduction of Biz4intellia would impact Clean Hotels, as well as its risk management process, at the next risk and audit committee meeting.
4. Committee members discussed several articles relating to technology implementation and the importance of cyber security they had come across recently and asked that these be considered.
• https://www.cyberscoop.com/sabre-corp-data-breach-settlement/
• https://www.forbes.com/sites/forbestechcouncil/2021/01/11/four-reasons-why-new-tech-fails-and-how-to-avoid- these-pitfalls/?sh=669fecb05b1f
• https://www.business2community.com/digital-marketing/digital-transformations-and-why-businesses-fail-to- implement-them-properly-02376009
The following was recorded in the committee minutes:
‘Motion
That the risk and audit committee receive the paper and engage an external consultant to:
• review the risk register and make any recommendations to ensure the risk register aligns with the RAS and that both include all key business risks
• assess the Biz4intellia solution as proposed by the Board and how the introduction of Biz4intellia would impact the existing risk management process.
Both are to be presented at the next risk and audit committee meeting in the form of a board paper. The motion was unanimously agreed.’

Requirements
The CFO requires you to focus on the following items in your report:
1. Evaluate the current risk management for Clean Hotels (excluding Biz4intellia):
a) Identify where the RAS is misaligned with the risk register and make relevant recommendations to the risk and audit committee.
b) Considering Clean Hotels strategic objectives, assess which risk category is missing from the RAS and risk register. Recommend four steps management should take to include the identified risk in the risk management process.
2. For the proposed Biz4intellia solution:
a) Evaluate how introducing the Biz4intellia IoT solution will increase or decrease the residual risk rating for one relevant risk listed in the risk register.
b) Previous Clean Hotels projects have not been well managed due to poor risk identification and management.
For each of the following project risk categories, evaluate one key risk and one potential mitigation strategy (for the selected risk) that Clean Hotels should consider for the project implementation of the Biz4intellia IoT solution:
i. project scope – what needs to be achieved to deliver the project
ii. project schedule – what needs to be done, which resources must be utilised, and when the project is due
iii. project cost – total funds needed to monetarily cover and complete the project scope
iv. customer acceptance – the extent to which a consumer will use a certain innovation
v. staff acceptance – employee acceptance of the strategic objectives and goals
vi. information technology (IT) – management of increased cyber security risks and ensuring access to appropriate technology.
c) Continuing on from the customer acceptance section in b) above, evaluate one relevant ethical issue to be considered, and explain why this issue is important to Clean Hotels.

 

 

CHCPOL003 Research and apply evidence to practice

Assessment Tasks Outcome
Unit:
CHCPOL003 Research and apply evidence to practice
Tasks included in submission
Assessment Tasks
Title Satisfactory/ Not yet satisfactory Assessor
Signature Date Re-submission Satisfactory/ Not yet satisfactory
Written Questions
Assessment 1

Case Studies
Assessment 2

Assessors Feedback
Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the office and kept in the student’s file with the evidence.
Satisfactory Not Yet Satisfactory
Assessor Signed: Assessor Name: Date:

Assessment 1
Workbook questions
1. Identify four (4) situations where research may be required to support and improve own work practice:
2. Name 5 considerations when evaluating credible sources of evidence
3. Name and detail how you would structure the development of a research proposal
4. List two (2) requirements for obtaining clearance to conduct research
Assessment 2
PROJECT:
Here you have to complete two research activities, after completing the research develop a range of actions that can be implemented within your own field of practice (in your current workplace or it might relate to the field with which you intend to work).
The workplace can be an actual workplace or a simulated environment that reflects workplace conditions.
You have to the of suitable facilities, equipment and resources, including current research, evidence-based studies and industry intelligence.
Nominate the areas in which you will conduct research and describe the problems, issues that you need to explore
Write a report detailing the research, the research results and any conclusions or recommendations. (1000-1500)
In your report and for each of the research activities explain:
• how you identified the situations where research was required
• why the results search was necessary
• the practices that the research was addressing
• what are the intended expected outcomes were
• how the research was conducted
• the method used to collect, collate and evaluate information
• how the information was used—in particular in terms of feasibility, benefits and risks
• conclusions that were drawn from the research
• procedures that were followed to document conclusions, suggestions and recommendations
• methods that were used to action the research results
Your report must be clear, clearly set out with appropriate headings, lists, graphs, charts, tables etc.
The research can apply to any community service area and practice improvement, for example aged care, youth services, youth justice, alcohol and other drugs, mental health, disability services etc.
In the report the participants must show that they have taken appropriate action to:
• identify the need for research
• define clear research objectives
• appropriateness of all information need to be used
• conduct research in a systematic and logical manner
• use the information to assess feasibility, risks and benefits of proposed actions
• using research conclusions try to determine whether there are any other issues requiring attention
• develop procedures that will improve practice and are based on the research findings
• explain why these improvements are important

 

 

ENGG2500 Sustainable Engineering Practice

ENGG2500 Sustainable Engineering Practice
Energy Systems Project
Due Date: Friday Midnight Week 13
1 Introduction
The council for the town of Scone (Upper Hunter Shire Council) has engaged the consultancy engineering company you are employed at (UoN Engineering) to identify the optimal energy mix to power consumer loads within their region. Your engineering team is required to write a technical report that addresses three main points:
1. Identify energy sources in the region that can be exploited to meet the energy requirements of consumer loads;
2. Select the energy sources, and energy storage technologies, which optimise the system;
3. In determining the optimality of your solution, consider and quantify (to the best extent possible) the environmental, cultural, nancial and ethical impacts of your design.
2 Background Information
The following background information will help in nding the optimal energy mix for the town.
The council has speci ed that the energy mix can be made up of the following energy sources/storage technologies:
Fossil fuel red generators
Solar PV or thermal solar
Wind turbines
Hydro turbines
Electrochemical storage
Pumped hydro storage
The council has only recently been elected and has asked you to keep in mind that they promised during the previous election campaign that at least 50% of electric power would be generated from renewable sources in the newly designed power grid.
The residents who own and farm land in and around Scone, and who are often a powerful political force in Upper Hunter Shire Council elections, are often highly aware of and concerned with any environmental impacts a ecting the region.
The tax payers of Scone generally expect council infrastructure projects to provide a high quality service at a low nancial cost.
The citizens of Scone typically have high expectations for the reliability of the energy supplied to their places of business and their households. Power outages will result in:
Consumer inconvenience;
Lost economic output;
Increasing political pressure on the council.
There exists a grid connection, over which large amounts of energy can be exchanged, between Scone and Muswellbrook. The nancial cost of importing energy from Muswellbrook, and the sale price for exporting energy to Muswellbrook, is determined in real time by the Australian Energy Market Operator (AEMO). If your design utilises this grid connection, past energy price charts are available online from AEMO for you to consider in your design. Assume the grid connection has an energy mix of 80% coal red power station, 10% hydro-electric power and 10% solar PV.
The overall electricity consumption (44GWh per year) is assumed split into four elements, each with their own load pro le and social/political/economic penalties associated with outages.
Residential (40%)
Industrial (30%)
Non-critical commercial (20%)
Critical commercial (10%)
Any available sites in the region in which a hydroelectric dam / pumped hydro storage could be located happen to be situated on indigenous land.
3 Requirements
3.1 Design
When designing a solution, the following issues should be at least considered in your report:
The nancial cost of your solution, including purchasing costs, maintenance costs and salvage costs/pro ts.
The reliability of your solution i.e. is there any unmet load at any time during the year, if so how much and which loads does it a ect?
The environmental cost of your solution, including the impact on climate change.
The amount of land required for your solution.
The appropriateness of your solution to the social, political and cultural environment in the town of Scone.
The simulation package Homer Pro can be utilised to investigate the following:
The instantaneous match / mismatch between load and generation in the system on a hour-to-hour basis;
A nancial cost comparison of alternate energy mixes;
Total carbon dioxide, unburnt hydrocarbons, sulfur dioxide outputs … of alternate energy mixes.
3.2 Report length
The report should be no longer than 20 pages long and have no more than 5,000 words.
3.3 Submission
Only one report is to be submitted per group. There is a brief oral presentation with your tutors before you submit. The oral presentation is simply to explain in what each group member has contributed/will contribute to the project and their understanding of their contribution. This will be done in week 13 tutorial session time. Due to the covid restrictions, this will be done in breakout rooms through Zoom.
It should be a ‘proper’ engineering report just as in Assignment 2. I need you to have these features:
Title page which includes the authors names, student numbers, and date.
The percentage contribution of the authors to the report and the parts of the report that they have contributed to, should be included on the title page.
An executive summary/abstract this should be only a couple of paragraphs ideally and certainly no longer than 1 page. The executive summary should be a concise summary of what you have done and why.
An introduction which sets the framework/context of the work.
Some sections which contain your work. These will display your results and importantly your analysis of these results.
A conclusion
A bibliography
Appendices as required for Matlab code etc.
You must cite references for all things that are not widely known. You don’t need to cite F = ma but you should cite the source of something like solar irradiance data or load patterns. I don’t mind which referencing scheme you use but you must be consistent.
You must use relative referencing. I.e. don’t say ‘the table below’. Say instead Table 1.
Column A Column B Column C
1 2 3
4 5 6
Table 1: Table of Numbers
4 Modelling
The Homer Pro software contains built in models that predict the amount of energy output from solar PV and hydro turbines based on relevant resource input data. However, the council has provided encouragement for UoN engineering to deliver a working custom model for an energy source used in the energy mix. The custom model should be written in Matlab, and interface with Homer Pro. This is not a strict requirement of the project but would be highly regarded.
5 Helpful Tips
1. By modifying when energy sources and storage technologies are producing / storing energy, with respect to the price of electricity, irradiance and wind speed at that time etc, an optimal dispatch strategy can be formulated. The nancial and environmental cost can often be signi cantly improved if the dispatch strategy of the energy mix is considered. Homer Pro facilitates xed and customisable dispatch strategies.
2. Many of the criteria for the project are not able to be assessed by Homer Pro. Some of these include:
(a) Cultural e ects.
(b) Visual pollution.
(c) Construction e ects.
(d) The environmental e ects of manufacture and disposal of components.
(e) Repatriation of the land at the end of project lifetime end.
These criteria should be considered using the other tools that you have been exposed to during the course. These obviously include life cycle analysis (LCA) and multicriteria decision analysis.
3. Assume that the project lifetime is 50 years. Given that, you will need to make sensible assumptions regarding replacement costs. For example it’s predicted that the cost of battery storage will reduce by about 60% over the next 10 years with similar falls in solar PV. So if you assume that the replacement costs will be xed that could well get a poor estimate of the costs generation.
Of course predictions are error prone. It’s always good to provide some level of con dence normally via references. Sensitivity analysis should be considered.
4. The page and word limits are maxima. Good report writing is concise. You will be rewarded for well written concise reports. You will be penalised for poorly written verbose reports.
6 Marking Rubric
The marking rubric is shown in Tables 2 and 3.

 

 

HI6007 Statistics for Business Decisions

HI6007
Statistics for Business Decisions
Final AssIGNMENt
Trimester 2, 2021
Assessment Weight: 50 total marks
Instructions:
All questions must be answered by using the answer boxes provided in this paper.
Completed answers must be submitted to Blackboard by the published due date and time.
Submission instructions are at the end of this paper.
Purpose:
This assessment consists of six (6) questions and is designed to assess your level of knowledge of the key topics covered in this unit

Question 1 (7 marks)
Briefly discuss the following with relevant examples.
Population Parameter vs Sample Statistic
Descriptive Statistics vs Inferential Statistics
scales of measurement and importance of them in research
ANSWER: ** Answer box will enlarge as you type
Question 2 (7 marks)
BB research is a not-for-profit organization in Australia. They seek your help to decide the sampling plan one would choose to collect data for following research. In each case, you are required to explain (a) minimum of two alternative sampling methods, (b) importance of each method for the research and (c) process of sampling with hypothetical data on population and sample.
Government wants to analysis the peoples’ desire for covid vaccination and willingness to help for government plan for Covid free Australia
A group of researchers wants to estimate the living standard of people in regional Victoria.
(4 marks)
ANSWER:
The following table shows the monthly adverting expenditure and sales revenue of a company. You are required to estimate the covariance and correlation coefficient and explain what do these statistics tell you about the relationship between two variables and advice the company.
Sales revenue ($M) 9.6 11.3 12.5 9.5 8.5 12 11.4 12.5 13.8 14.6
Advertising expenditure ($000) 23 40 55 54 28 25 31 36 88 90
(3 marks)
(Note: Excel calculations are not allowed, and students are required to show all the steps in calculations)
ANSWER:
Question 3 (11 marks)
Sales team of a New Ventures Company is in the process of introducing a new product. As an initial step company conducted a survey of prospective customers. Estimate how large a sample should company take if they want to estimate the proportion of people who will buy the product to within 3%, with 99% confidence.
(3 marks)
ANSWER:
A researcher has taken a random sample of 8 observation from a normal population. Sample mean and standard deviations are 75 and 50 respectively. Using the 6 steps process of hypothesis testing.
Can he infer at the 10% significance level that the population mean is less than 100?
(3 marks)
ANSWER:
Can he infer at the 10% significance level that the population mean is less than 100 if population standard deviation is 50? (3 marks)
ANSWER:
Review the answers in (i) and (ii) and explain why the test statistics differed.
(2 marks)
ANSWER:
Question 4 (11 marks)
You have been given following data set related to sales of Product X(units) in 3 different locations.
Location 1 45 27 39 42 28
Location 2 30 29 36 21 24
Location 3 19 25.5 27.6 31.5 34.6
You are required to answer following questions.
State the null and alternative hypothesis for single factor ANOVA to test for any significant difference in sales in three locations. (1 marks)
ANSWER:
State the decision rule at 5% significance level. (2 marks)
ANSWER:
Calculate the test statistic. (6 marks)
ANSWER:
Based on the calculated test statistics, decide whether there are any significant differences between the sales. (2 marks)
ANSWER:
Note: No excel ANOVA output allowed. Students need to show all the steps in calculations.
Question 5 (7 marks)
An agronomist undertook an experiment to investigate the factors that potato harvest. In his research, agronomist decided to divide the farm into 30 half hectare plots and apply varies level of fertilizer. Potato was then planted and the harvest at the end of the season was recorded.
Fertilizer(Kg) Harvest (tons)
210 43.5
220 40.0
230 48.0
240 65.0
250 80.0
260 85.0
270 95.0
280 80.0
290 97.3
Note: No excel ANOVA output allowed. Students need to show all the steps in calculations.
You are required to;
Find the simple regression line and interpret the coefficients. (3 marks)
ANSWER:
Find the coefficient of determination and interpret its value. (2 marks)
ANSWER:
Does the model appear to be a useful tool in predicting the potato harvest? If so, predict the harvest when 250KG of fertilizer is applied. If not explain why not. (2 marks)
ANSWER:
Question 6 (7 marks)
ABX Delivery provides the service across all the states in Australia. Marketing manager of this company wants to identify key factors that affect the time to unload a truck. A random sample of 50 deliveries was observed following data were reported.
Time to unload a truck (in minutes),
total number of cartons and
the total weight (in hundreds of Kilograms).
Following tables shows the regression output of the sample data set.
SUMMARY OUTPUT
Regression Statistics
Multiple R 0.836420803
R Square 0.699599759
Adjusted R Square 0.68681677
Standard Error 8.823384264
Observations 50
ANOVA
df SS MS F Significance F
Regression 2 8521.530836 4260.765 54.72897 0.000000
Residual 47 3659.049164 77.85211
Total 49 12180.58
Coefficients Standard Error t Stat P-value
Intercept -13.669 7.829028389 -1.74599 0.087346
Cartons 0.5172 0.067246763 7.691119 0.000000
Weight 0.2901 0.11166803 2.597671 0.012494
Determine the multiple regression equation (1 mark)
ANSWER:
Develop hypothesis and assess the independent variables significance at 5% level?
(2 marks)
ANSWER:
How well does the model fit the data? (2 marks)
ANSWER:
Propose minimum of 2 new explanatory variables to the model and discuss the implication of OLS assumptions in regression analysis. (2 marks)
ANSWER:
END OF FINAL ASSESSMENT
Submission instructions:
Save submission with your STUDENT ID NUMBER and UNIT CODE e.g. EMV54897 HI6007
Submission must be in MICROSOFT WORD FORMAT ONLY
Upload your submission to the appropriate link on Blackboard
Only one submission is accepted. Please ensure your submission is the correct document.
All submissions are automatically passed through SafeAssign to assess academic integrity.

 

 

SIT50416 Diploma in Hospitality Management

Details of Assessment
Term and Year Time allowed
Assessment No 1 Assessment Weighting 70%
Assessment Type Written Reports
Due Date Room
Details of Subject
Qualification SIT50416 Diploma in Hospitality Management
Subject Name Client Relations
Details of Unit(s) of competency
Unit Code (s) and Names SITXCOM005 Manage Conflict
SITXWHS003 Implement and Monitor work health and safety practices
Details of Student
Student Name
College Student ID
Student Declaration: I declare that the work submitted is my own and has not been copied or plagiarised from any person or source. I acknowledge that I understand the requirements to complete the assessment tasks. I am also aware of my right to appeal. The feedback session schedule and reassessment procedure were explained to me. Student’s
Signature: ____________________
Date: _____/_____/_________
Details of Assessor
Assessor’s Name
Assessment Outcome
Assessment Result 0 Competent 0 Not Yet Competent
Marks /70
Feedback to Student
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student.
0 Student attended the feedback session.
0 Student did not attend the feedback session.
Assessor’s
Signature: ___________________
Date: _____/_____/________

Purpose of the Assessment
The purpose of this assessment is to assess the student in the following learning outcomes: Competent
(C) Not Yet Competent
(NYC)
SITXCOM005 – Manage conflict
1.1. Identify potential for conflict and take swift and tactful action to prevent escalation.
1.2. Identify situations where personal safety of customers or colleagues may be threatened and organise appropriate assistance.
1.3. Identify and use resources to assist in managing conflict.
2.1. Establish and agree on the nature and details of conflict with all parties and assess impact.
2.2. Manage conflict within scope of own role and responsibilities, and according to organisational procedures.
2.3. Take responsibility for seeking a solution to conflict within scope of own role and responsibilities, seeking assistance where required.
2.4. Identify and evaluate impact of conflict on business reputation and legal liability.
2.5. Evaluate options to resolve the conflict, taking into account organisational policies and constraints.
2.6. Implement the best solution and complete required reports.
3.1. Communicate with parties involved to seek and provide feedback on conflict and its resolution.
3.2. Evaluate and reflect on the conflict and effectiveness of the solution.
3.3. Determine possible causes of workplace conflict and provide input for workplace enhancement and improvements.
SITXWHS003 – Implement and monitor work health and safety practices
1.1. Explain relevant WHS information to personnel.
1.2. Make all current WHS information readily accessible to staff.
2.1. Monitor adherence to organisational WHS procedures.
2.2. Monitor ongoing compliance with safe work practices.
2.3. Take prompt action to address non-compliance with procedures and safe work practices.
2.4. Monitor day-to-day effectiveness of WHS practices in maintaining the health, safety and security of personnel.
3.1. Coordinate the operation of all consultative processes.
3.2. Provide opportunity for staff members to contribute their views on current and future WHS management practices.
3.3. Resolve or refer issues raised through WHS consultation to the appropriate person.
3.4. Provide timely staff and own feedback on WHS management practices to the designated person.
4.1. Coordinate scheduled hazard identification activities, ensuring hazards are identified at times designated by legislation.
4.2. Identify any hazards on an ongoing basis during own day-to-day workplace operations.
4.3. React to reports of hazards by other workers, and coordinate and participate in risk assessments.
4.4. Implement any risk control methods or refer to appropriate person if control is outside scope of responsibility.
4.5. Monitor effectiveness of control measures, promptly identify any inadequacies, and resolve or report them to the appropriate person.
5.1. Identify WHS training needs based on regular staff monitoring.
5.2. Make arrangements for fulfilling training needs.
5.3. Monitor effectiveness of training and make required adjustments.
6.1. Complete WHS records and reports accurately and legibly and store according to organisational and legal requirements.
6.2. Use data and reports to provide reliable and timely input into the management of workplace health, safety and security.
6.3. Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste.
Assessment / evidence gathering conditions
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under Purpose of the assessment section are Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as Not Yet Competent (NYC) is eligible for re-assessment.
Resources required for this Assessment
• All documents must be created in Microsoft Word
• Upon completion, submit the assessment printed copy to your trainer along with assessment coversheet
• Refer to the notes on eLearning to answer the task/s
• Any additional material will be provided by your Trainer
• Computer with relevant software applications and access to internet
• eLearning notes relevant to the tasks/questions
Instructions for Students
Please read the following instructions carefully
• This assessment has to be completed 1 In class 1 At home
• The assessment is to be completed according to the instructions given by your assessor.
• Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within two weeks of the assessment due date. All other feedback will be provided by the end of the term.
• Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
• If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
• Please refer to the College re-assessment policy for more information (Student handbook).

Client Relations – Assessment I
You are required to complete ALL tasks of this assignment.
Task Marks Marks Achieved
1. Identify hazards on:
https://www.safework.sa.gov.au/resources/online-activities/introduction-to-safety-tutorial
Proceed to website and complete all parts of the hazard identification in the “virtual hotel”. When completed, enter your name on the website and include a copy of the provided certificate with your assignment. This can be a photo taken, attached to submission. Or it could be a print screen dump included in your assignment. Or you could use the snipping tool to copy and paste the resulting certificate in your work. In old school terms, you could even print the certificate and include it with your assignment. 20
2. WHS report on virtual hotel workplace. Use guidelines below to write a four hundred (400) word report. 25
3. Conflict and Workplace Health and Safety. Use guidelines below to write a three hundred (300) word report. 25
Total
70

CASE SCENARIO
You are the manager for ACA Hotel in the CBD and it is your responsibility to Implement and monitor work health and safety practices in your hotel. You are responsible for noticing hazards or dealing with them and for documenting the hazards you find.
Task 1
By using the link below:
https://www.safework.sa.gov.au/resources/online-activities/introduction-to-safety-tutorial
Requirements
Proceed to website and complete all parts of the hazard identification in the “virtual hotel”. When completed, enter your name on the website and include a copy of the provided certificate with your assignment. This can be a photo taken, attached to submission. Or it could be a print screen dump included in your assignment. Or you could use the snipping tool to copy and paste the resulting certificate in your work. In old school terms, you could even print the certificate and include it with your assignment. 20 Marks
Task 2
Workplace Health and Safety Report.
You are the manager for the Virtual ACA Hotel in the CBD, as completed in Task 1 https://www.safework.sa.gov.au/resources/online-activities/introduction-to-safety-tutorial
Using three (3) examples that you found in the virtual hotel you are required to compile a written report (400-600 words) on the variety of these hazards or risks that occur in the virtual hotel. 25 Marks
Your Task is to:
In your report, include the following:
1. Write a summary that outlines at least three (3) issues/observations within the hotel.
These could include hazards or risks to either internal or external customers. These need to be identified and described so that day-to-day effectiveness of WHS practices can be monitored.
2. Describe how you can take action to resolve EACH of the issues/observations, and if you are not the appropriate person (as the manager), and what methods of communication could you use to ensure prompt action to fix/repair the Hazard/Risk.
3. Choose one of the safety issues that you have highlighted and outline how management needs to explain to all personnel, what methods of communication could you use. How would the coordination of this information ensure that consultation with stakeholders arrived in a timely manner?
4. Where would you as the manager source the correct WHS information and ensure that it is made readily available to staff. Outline 4 sources and discuss how this is done
5. Outline the employee’s responsibilities to self, other workers and other people in the workplace
6. A hotel (of the virtual agency size) is required to have a WHS committee in NSW
Outline five responsibilities of the members of the WHS committee, including what documentation that is required to be recorded and maintained.
7. As the consultation with external stakeholders and the WHS committee takes place what formal and informal methods of recording this consultation could be used.
.
Task 3
Conflict and Workplace Health and Safety.
Scenario
You are the Manager in the Virtual hotel example, a customer in the bar, approaches and seems to have been drinking and starts to be aggressive towards you. Your feel that there is potential that the customer is going to escalate a small problem. 25 Marks
Your Task is to:
Outline in a short report (200-300 words);
1. What action could you take in this case. (You are required to do a role play of similar situation in Assessment II Task 1)
2. Outline the stages or factors of conflict, relating to the customer’s aggression towards a waiter near other customers. Describe the actions or results you need to obtain.
3. What resources or tools could you legally use in this scenario?
4. If the problem is escalated to have a physical encounter between two customers, how would you deal with this and what parties would need to be notified and who would you need to provide feedback too.
5. As the manager of the bar, the owner has asked you to outline the role and responsibility you have in a similar case and who improvement you could make to ensure that the situation is not escalated.

 

 

NRSG375 Clinical Leadership

NRSG375 Clinical Leadership
Assessment Task 3: Written assignment (45%)
Discuss and analyse in more detail 2 of the discussion posts that you submitted for assessment task (AT) 2 and use contemporary literature for support. For the 2 posts that you choose, you are to discuss and analyse professional leadership in nursing in further detail. Building on your engagement from the online forum posts you will re-write and expand your responses through the application of sound written and analytical communication skills, to analyse in greater depth the major theoretical foundations of leadership and their application to nursing practice. This is to demonstrate your understanding of the contribution of sound leadership that enhances service delivery to improve health care outcomes. You must read and research widely and use further contemporary literature to support your stance. You must also include again as you did in AT2, screen shot evidence of your original entire posts and response posts in a single (1) collated word document via the Turnitin assignment drop boxes in the campus tile of the NRSG375 LEO site. This AT has a word limit of 1200 words +/- 10%.
Topics:
Post 1 – Modules 1 & 2.
Clinical leadership is not an important consideration to a graduate RN. It is more important to increase my confidence and improve my clinical skills to be a competent clinician. Critically reflect and discuss in your first online post (ensure you support your point of view with contemporary literature) Modules 1 & 2. (LO2) Post 2 – Modules 3 & 4.
Autonomy and accountability are inherent to nursing as a profession. How do these professional expectations related to leadership qualities enable the RNs practice? Critically reflect and discuss this for your second online post (ensure you support your point of view with contemporary literature) Modules 3 & 4. (LO4).
Post 3 – Modules 5 & 6
What elements enable and enhance positive change and innovation in the health care environment, should I be contributing to as a graduate RN? Critically reflect and discuss this for your third online post (ensure you support your point of view with contemporary literature) Modules 5 & 6. (LO5).
You are expected to approach this assessment task as an opportunity to showcase your written analytical skills in the format of an academic paper. You may find the following link to the academic skill unit page on academic writing of assistance with this. https://leo.acu.edu.au/mod/book/view.php?id=1888062&chapterid=116929
The expectation is that you build on the use of the contemporary literature to support your view in responding to the topics/questions from your online posts in assignment 2 in this next assessment task. The following link may assist you to do that. https://leo.acu.edu.au/mod/book/view.php?id=1888100
Referencing is integral to academic writing, in the Faculty of Health Sciences, the prescribed referencing convention is the APA referencing style. You may wish to revisit these requirements at the following link.
https://leo.acu.edu.au/mod/book/view.php?id=1888106&chapterid=116998
Please refer to the rubric for this assessment task below as a further guide to assessment expectations.
You are required to submit evidence (screen shot) of your x6 online posts from Assessment Task 2 as a part of this Assessment Task 3. Please submit these as part of the document submitted for assessment task 3 in a single document.

Criterion Referenced Rubric: Assessment 3 – Written Assignment (45%)
Criteria
(marks)
Expected High Distinction
(HD)
Standard Expected Distinction (D)
Standard Expected Credit (CR)
Standard Expected Pass (PA)
Standard Fail (NN)
Standard Fail (NN)
(No attempt made)
Introduction
10 marks There is a comprehensive introduction that outlines the topic of each discussion post
Contextualises the scope, content and the sequence
of each of the two discussion posts. There is a thorough introduction that outlines the topic of each discussion post
Profiles the scope, content and the sequence of each of the two discussion posts. There is a clear introduction that outlines some of the topic of each discussion post,
Profiles some content and sequencing is apparent in most of the two discussion posts. There is an obvious introduction that outlines the topic of discussion posts.
Some content and sequencing is discernible in most of the two discussion posts. There is an introductory sentence that outlines the topic of discussion posts.
Some parts of the content and sequencing are unclear and or absent. There is no introduction.
Discussion is not clear and no evidence of
sequencing.
Content and
Discussion
35 marks Student has highlighted all the relevant factors.
Comprehensively explained, analysed and applied the concepts/ issues and their significance.
Referred to relevant theory to comprehensively support their stance. Student has highlighted all the relevant factors.
Explained, analysed and applied the concepts/ issues and their importance.
Referred to relevant theory on most occasions to support discussion of
their stance.
Student has highlighted most of the relevant factors.
Explained, analysed and applied most of the concepts/ issues and their relevance on nearly all occasions.
Referred to relevant theory to support discussion of their stance on most occasions. Some content is relevant to the topic of each discussion post.
Basic explanation and analysis of some concepts/
issues and their applicability on most occasions.
Referred to relevant theory to support discussion of their stance on few occasions. There is insufficient content of each discussion post, that is relevant to the topic,
Unsatisfactory explanation with no analysis or application of the concepts.
Did not refer to relevant theory to support discussion of their stance. The content discussion are not appropriate.
Did not refer to theory to support discussion of
their stance.
Critical Thinking &
Evidence Based Reasoning
30 marks Links between examples and high levels of evidence/literature provided on all occasions.
An argument is presented and well supported with relevant evidence. Links between examples and high levels of evidence/literature provided on most occasions.
An argument is presented with supported appropriate evidence. Links between examples and evidence/ literature provided on some occasions.
An argument is presented with varying quality of evidence.
Links between examples and evidence from literature provided on few occasions.
An argument is presented with minimal support of evidence.
No links to evidence and/or literature provided.
Arguments made are not supported by evidence.
No links to evidence and/or
literature provided.
There is no clear argument presented.
Sequencing & Accuracy
15 marks The content succinctly matches the outline presented in the introduction.
Writing is organised in a logical manner so that content flows, and there
are clear linking sentences.
There is a rational and comprehensive conclusion. The content matches the outline presented in the introduction.
Most writing is organised in a logical manner.
There is a rational and thorough conclusion. The content mostly matches the outline of introduction.
Writing is not always logically sequenced. There is a clear conclusion.
The content follows the introduction
Writing is logically
sequenced on some occasions.
There is a conclusion. There is not a clear introduction, body or conclusion.
The writing is not clearly organised. There is no linking of content to the introduction or conclusion.
Writing is not discernible.
Sources &
Referencing
Evidence of online discussion forum posts attached
10 marks Accurate use of APA referencing with consistent use of credible in-text citations and ref list.
All screen shots of entire posts (from AT2) provided.
Accurate use of APA referencing with regular use of credible in-text citations and ref list.
All screen shots of entire posts provided.
Satisfactory use of APA referencing with mostly credible in-text citations and ref list. All screen shots of entire posts provided.
Adequate use of APA referencing with occasional use of credible in-text citations and ref list.
Some screen shots of entire posts provided.
Many inaccuracies with the APA referencing style.
Minimal number screen shots of entire posts provided.
No evidence of use of APA refencing.
No screen shots of entire posts provided.

 

 

Find from the internet any case study that is related to operation and supply chain or a case study that is about project management system,

Q: Find from the internet any case study that is related to operation and supply chain or a case study that is about project management system, and analyse the case study and write the analysis according to the case study analysis outline. Follow the outline of the case study that is attached.
Important note: the case study analysis outline is attached to the email also.
CASE STUDY ANALYSIS GENERAL OUTLINE
I – TITLE OF THE CASE
II – TIME CONTEXT
(The approximate time when the case happened. Consider only this time period when
you analyze the case.)
III – VIEW POINT
(Consider always the point of view by the concerned officer/s based on the course being undertaken example: Marketing Director if the subject is marketing management, CEO if business Policy/ management.)
IV- AREAS OF CONSIDERATION
A.
• Provide a short company background.
• State briefly the critical facts from the case that have affected the historical direction and performance of the focal firm.
• State critical incidents that may have bearing to the occurrence of the problem in the case. (Cause of the problem)
• Show how these critical facts lead to a particular focus for you analysis.

B. Situational Analysis
1. General Environmental Analysis
• Technology
• Demographic Trends
• Economic Trends
• Political/Legal Environment
• Socio-Cultural Environment
• Global Environment
2. Industry Analysis
• Study the effects of the general environment trends on the local industry.
3. SWOT Analysis
V- STATEMENT OF THE PROBLEM
• Based on the areas of consideration come up with central problem of the case. Or you can enumerate the problems you find and arrange them in order of significance in order to be able to identify the central problem.
• Always write one line statement of the problem either a declarative statement form of question form.
VI – ALTERNATIVE COURSES OF ACTION
• Provide at least three alternative courses of action (ACA1, ACA2, and ACA3) as proposed solution to the problem of the case.
• You may provide brief explanation of each ACA.
VII – ALTERNATIVE EVALUATION
• Evaluate the proposed alternatives by providing the advantages and disadvantage of each. Your choice should be a defensible one and provide more benefits than all the given alternatives.
A. Alternative Choice
• The best alternative should be explained in this portion and defended.
B. Recommendation
• Propose other solutions or strategies you think will also help solve or even prevent the problem from recurring again.
VIII- PLAN OF ACTION
• Provide a program of activities in order to implement the selected course of action.
• A Gantt chart is recommended for the purpose.

 

 

create dashboard with excel data

create dashboard with excel data
Create useful dashboards for each of the following databases. Use appropriate charts and layouts (forexample, explain why you chose the elements of the dashboards and how a manager might use them.) a. Presidents Inn
b. Restaurant Sales
Restaurant Sales.xlsx
Presidents Inn Guest Database.xlsx

 

 

Reflection on professional communication

Assessment Task 4: Reflection on professional communication
Type: Reflection Weight: 30%
Due Date: Week 12 Due Time: Sunday 11.55pm
Word Limit: 1,500
Submission: LMS
Unit outcomes assessed:
1. Explain a range of communication theories and strategies.
2. Identify and analyse effective communication practices.
3. Apply effective communication strategies and skills across professional contexts.
Task Description:
Students will write a 1,500 word blog titled ‘reflections on my professional communication’. Although the writing will follow writing conventions appropriate for a blog, the reflections will be influenced by communication theories and strategies.
The blog should mainly can draw upon reflections derived from students’ observations of their communication in professional contexts but may also include the student’s thoughts on their communication observed during assessments 1, 2 and assessment 3.
Students can either present the blog on the template provided on LMS, or for provide a weblink (via LMS) for those who already have a blog and wish to use this.
Students will be assessed on:
Demonstration of the connection and significance of your reflections to professional communication (40 marks)
Interpretation of reflective writing through the conventions of a blog post (30 marks)
Demonstration of quality research (20 marks)
Demonstration of accurate referencing (10 marks)