Conflict #2 – Poor communication that resulted in a mistake
Your team is respons
Conflict #2 – Poor communication that resulted in a mistake
Your team is responsible for managing different client accounts. One day, you receive a request from a client to make changes to their website, but you are already working on several other projects and don’t have the bandwidth to handle it. Without consulting with other team members, who are also experienced in website design, you assign the task to a junior employee of the recently acquired international business. The employee makes a mistake in the coding, which causes the website to crash and results in a loss of revenue for the client. When your other team members find out about the mistake, they are upset that you didn’t consult them about the task and feel that you should have known better than to assign it to a junior employee. You, on the other hand, feel that your other team members should have stepped in to help if they knew you were too busy to handle the task.
Part One: Social Justice
In this section, you will provide a general introduction related to social justice to your guidebook. Address the following criteria in Part One.
Explain the difference between justice, fairness, and equality in the scenario.
Describe how bias can influence your perception of social justice in the scenario.
Describe how different narratives in society can impact your perception of social justice.
Describe the core principles of social justice in the scenario.
Part Two: Intercultural Communication and Collaboration
In this section, you will describe the benefits of intercultural communication and collaboration in the scenario. Address the following criteria in Part Two.
Describe how an awareness of other cultures can benefit interpersonal communication with people in the scenario.
Describe how exposure to diverse backgrounds can positively influence communication in the scenario.
Explain why an awareness of diversity is beneficial to collaboration in the scenario.
Describe how you would demonstrate cultural fluency in the scenario.
Describe how cultural fluency benefits your self-awareness.
Part Three: Communication Strategies to Navigate Conflict
In this section, you will apply the concepts you shared in Parts One and Two to describe strategies you will use to navigate the conflict represented in the scenario. Address the following criteria in Part Three.
Describe the components of the conflict represented in the scenario.
Describe different interpersonal communication strategies that can be used in conflict resolution.
Choose an appropriate communication strategy you would employ in the scenario. Include an explanation of why you chose that communication strategy.
Describe the potential challenges of communication in the scenario.
Describe the benefits and challenges of using restorative practices to navigate the conflict in the scenario.
