-
Module 05: Introduction
Attached Files:
- (495.874 KB)
- (955.215 KB)
In this module, you will learn about product and service design and capacity planning for products and services. Without the capacity to produce products or deliver services, the organization cannot meet customer and client demand.Learning Outcomes
- Analyze how decisions made in product and service design impact operations management.
- Evaluate how decisions made in product and service design impact the organizations overall success.
- Appraise how capacity planning impacts the ability of the production system to perform effectively.
- Examine the reliability computations value for operations management.
- Argue how capacity planning impacts customers satisfaction.
Readings
Required:- Chapters 4 & 4S in Operations Management
- Chapter 4 & 4S PowerPoint Presentation
- Long, Y., Ceschin, F., Mansour, N., & Harrison, D. (2020). Design Management Journal, 15(1), 1532.
Recommended:
- Hazee, S., Yves Van, V., Delcourt, C., & Kabadayi, S. (2020). . International Journal of Operations and Production Management, 40(4), 459-479.
- Cabanes, B., Hubac, S., Masson, P.L., Weil, b. (2021). Research in Engineering Design, 32(3), 309-329.
Service Life Cycle
- Suppose a company intends to offer a new service to some of its internal customers. Discuss how the fact that the customers are internal would change the process of managing the four phases of the service life cycle.
- Address the following questions:
- How does the internal nature of customers influence service introduction, considering factors like organizational culture and potential resistance to change?
- How do internal customer relationships affect service growth, including feedback mechanisms and resource utilization?
Directions:
- Your assignment is required to be four to five pages in length, which does not include the title page and reference pages, which are never a part of the content minimum requirements.
- Support your submission with course material concepts, principles, and theories from the textbook and at least three scholarly, peer-reviewed journal articles. Use the Saudi Digital Library to find your resources.
- Formatted according to APA 7th edition and Saudi Electronic University writing standards.
- It is strongly encouraged that you submit all assignments into Turnitin prior to submitting them to your instructor for grading. If you are unsure how to submit an assignment into the Originality Check tool, review the Turnitin Student Guide for step-by-step instructions.