Please respond to each prompt individually in no less than 100 words. *1. 1. How

Please respond to each prompt individually in no less than 100 words.
*1. 1. How

Please respond to each prompt individually in no less than 100 words.
*1. 1. How well was this Customer call handled?
2. What should you have done differently?
3. Do you believe that Aretha was justified in how she treated you? Explain.
4. How do personal problems or priorities sometimes affect customer service?
*2. 1. What impressions of the travel agency did you have as a result of your initial phone call?
2. How did your office visit effect you?
3. What will you tell Marsha and Connie about employee professionalism?
4. What customer needs are being overlooked in this scenario?
5. In what ways can this situation be improved?

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