Read the SmartWork Case answer some questions about it

After reading the attached file and watching the youtube link below.

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.Refer to the provided in the attached, Use the all given information to answer the following questions:

  • What are the strategic value-drivers of the organization (use a value-driver tree to describe)?
  • Create a Process Impact Assessment Matrix (PIAM) for your organization. (see assignment template for information on L1,L2 processes. Refer to Ch4 of Value Driven Business Process Management Book)
  • Create a Process Maturity Assessment for the given processes
  • Which high impact processes have a low maturity level that needs to be addressed?
  • What BPM capabilities are required and where does the organization have capability gaps?